Member Service Representative (Call Center / Customer Service, Hybrid)
About the position Responsibilities • LEARN about our members and hear them and understand their situations. • EDUCATE our members on the ways we can help them afford life. • PROVIDE meaningful, careful, focused and ethical product solutions. • PROCESS transactions like transfers and payments with courtesy and consummate professionalism. • PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes. • GROW with us by immersing in financial industry trends, products, services and technological advances. • SHARE your knowledge on effective practices, competitive intelligence, and business opportunities. • STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys. Requirements • You are AUTHENTIC and passionate about helping others. • You ENJOY LEARNING and want a career, not just a paycheck. • You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker. • You're COMFORTABLE AND CONFIDENT recommending and processing financial products like loans. • You've won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness. • You hold an informal or formal LEADERSHIP position at your current workplace. • You EMBRACE CHANGE and seek new ways to serve our members and the community. • You WORK WELL WITH OTHERS, even when things don't go as planned. • You are INNOVATIVE and thrive on challenges. • You BELIEVE you can change the world for people and are making it happen! Nice-to-haves • Multi-lingual capabilities to include Spanish highly preferred. Benefits • Medical/Dental/Vision Insurance • Paid Vacation • Paid Sick Time • Paid Holidays • Paid Wellness Day • Paid Volunteer Time • Flexible Spending Account • Health Savings Account • World Class 401(k) Plan • Tuition Reimbursement • Rate Discounts on Qualifying Loans • May be eligible for incentives or discretionary bonus based on results Apply tot his job Apply To this Job