Live Chat Agent (Remote) at Denali Consulting Group LLC Lafayette, LA

Remote, USA Full-time
Live Chat Agent (Remote) job at Denali Consulting Group LLC. Lafayette, LA. Job Description Job Description We are looking for a dedicated and enthusiastic Live Chat Agent to join our fast-paced customer service team. In this role, you will be the digital voice of our brand, delivering real-time support and building positive relationships with customers through our online chat platform. Your mission is to ensure that every customer interaction is seamless, helpful, and leaves a lasting positive impression. This position is ideal for someone with excellent written communication skills, a strong problem-solving mindset, and a genuine passion for helping others. You will be working in a collaborative environment where customer satisfaction is at the core of everything we do. Key Responsibilities • Respond to customer inquiries promptly and professionally via live chat • Resolve customer issues efficiently, ensuring a positive and empathetic experience • Guide customers through website navigation and the use of our services or products • Document customer interactions and feedback accurately in CRM systems • Escalate complex issues to the appropriate team when necessary • Identify recurring customer concerns and provide feedback to improve support processes • Collaborate with other departments to resolve issues and share customer insights • Stay updated on product features, service policies, and digital support tools Qualifications and Requirements • Prior experience in customer service, ideally in a live chat or online support role • Excellent written communication skills with strong grammar and attention to detail • Proficiency in using chat platforms and CRM systems (e.g., Zendesk, Intercom, Salesforce) • Strong multitasking abilities—able to manage multiple chats while maintaining quality • Ability to problem-solve quickly and make informed decisions independently • A friendly, customer-first attitude with a focus on building loyalty • Flexible availability, including evenings, weekends, and holidays as needed • High school diploma or equivalent required; additional training or certification is a plus What We Offer • Competitive hourly pay or salary • Flexible shift scheduling and remote work opportunities • Onboarding and continuous training support • A supportive, team-oriented work culture • Growth opportunities within the customer experience and operations departments dYb4YMDvDS Apply tot his job Apply To this Job

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