Lead Pharm PA/Appeals Technician - National Remote
About the position Responsibilities • Review team stats/adherence and provide feedback on individual and team progress. • Ensure open communication with team members for consistency and success. • Apply knowledge/skills to complex activities and remain available to staff for questions. • Inform staff of all procedures and updates, including training and refreshers. • Make recommendations on efficiencies and improvements to existing workflows. • Assist with various duties/projects as assigned by the supervisor. • Monitor tech's OOA CCR and address ancillary tasks close to SLA for techs. • Work in production, maintaining a production expectation of 50% of the shift. • Assist regional or other personnel via SharePoint requests or email. • Take escalated and/or supervisor calls for complex tech cases. Requirements • High School Diploma/GED (or higher). • Current and unrestricted Pharmacy Technician State license OR National Certification OR ability to obtain prior to date of hire. • 4+ years of experience as a Pharmacy Technician. • 1+ years of Prior Authorization Pharmacy experience. • Ability to work 8-hour shifts between 9:00am - 10:00pm CST from Monday - Friday. Nice-to-haves • Experience leading personnel towards exceptional performance results. • Understanding of call center performance metrics and measurements. • Solid communication skills, both written and oral. • Ability to hold team accountable and follow through on tasks. • Strong time management and attention to detail. Benefits • Paid Time Off which accrues with the first pay period plus 8 Paid Holidays. • Medical Plan options with Health Spending Account or Health Saving account. • Dental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage. • 401(k) Savings Plan, Employee Stock Purchase Plan. • Education Reimbursement, Employee Discounts, Employee Assistance Program. • Employee Referral Bonus Program, Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.). Apply tot his job Apply To this Job