Remote (US-based) New York San francisco Chicago Denver
$50000 $85000 USD
Independent Contractor Mid-Level Full-time Contract
About the Role
Our client is building a next-generation AI audio platform operating in a fast-moving startup environment where reliability speed and technical depth matter. Theyre looking for a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs integrations and audio / telephony systems.
This is not a traditional support role . Youll work close to the product debug real production issues and act as a critical bridge between customers and engineering. The ideal candidate is comfortable operating with ambiguity minimal handholding and constant change.
Please note : This is an independent contractor role (no benefits).
What Youll Do
• Troubleshoot complex issues across REST APIs integrations and telephony systems
• Debug HTTP requests / responses auth flows webhooks and integration pipelines
• Investigate browser and network-level issues using logs and developer tools
• Use GCP tools (especially GCP Logs) to trace analyze and resolve production issues
Query data using SQL to validate behavior and isolate root causes
• Read and reason about code (primarily Python ) to support debugging efforts
• Translate technical findings into clear actionable explanations for customers and internal teams
• Proactively identify patterns product gaps and documentation improvements
Technical Profile
APIs & Integrations
• Strong experience troubleshooting REST APIs HTTP flows auth and webhooks
Comfortable debugging client-side and network issues
Code & Data
Able to read and troubleshoot Python code
Exposure to JavaScript / / React is a plus
Solid working knowledge of SQL for investigations
Cloud & Infrastructure
• Hands-on experience with Google Cloud Platform especially logs and debugging tools
AI & Audio
• Strong interest in AI concepts including LLM behavior and failure modes
Understanding of how AI models are used in production workflows
• Interest or experience in audio technology telephony or media processing
Bonus : experience with AI audio tools (e.g. voice synthesis platforms)
What Were Looking For
• 23 years in technical customer support within SaaS or high-growth tech (B2B / enterprise preferred)
Strong technical troubleshooting mindset (depth over ticket volume)
Proven ability to ramp quickly with minimal onboarding
Comfortable operating in ambiguity and fast-changing environments
Highly autonomous proactive and accountable
How You Work
You manage your own priorities and learning
You adapt quickly when systems change or break
• You raise issues early and collaborate closely with product and engineering
You communicate clearly especially in writing
You care deeply about quality clarity and follow-through
Why This Role
• Work on real production systems at the intersection of AI audio and APIs
High ownership and direct impact on customer experience
Exposure to cutting-edge AI and audio workflows
Fully remote contractor flexibility
Competitive compensation aligned with technical depth
Apply now if you enjoy deep technical problem-solving autonomy and working close to the product in a startup environment...
Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Employment Type : Full Time
Experience : years
Vacancy : 1