About the Team:
DoorDash for Business provides meals solutions to companies. We're building and scaling new ways to delight our corporate customers by leveraging the DoorDash platform. The LiveOps team is specifically focused on proactively solving client blockers with as little disruption to our clients day to day as possible.
About the Role:
As the LOS (LiveOps) Team Lead, you will manage the performance of a team of LiveOps specialists, while supporting their development and advancing their skill sets. You’ll manage the daily operations, define success metrics, and build plans to drive results for the team. You will identify opportunities for improving performance, training content, and tools. You will create, distribute, and present impactful and insightful reporting on individual and team performance. You will report into the Sr. Program Manager on the Client Success Team of Doordash for Business.
You're excited about this opportunity because you will…
• Manage and develop Senior Specialists and Specialists to advance their development and skill sets.
• Responsible for establishing, assessing, and maintaining performance metrics of the team.
• Identify coaching opportunities and help the team reach the next level.
• Coordinate daily workflow assignments within the team and adjust resources to meet service-level agreements.
• Support your team by being present and answering questions, hosting weekly team huddles, and creating impactful changes.
• Identify areas in our processes/playbooks that need greater clarity and collaborate with others to improve our processes or playbooks.
• Create, distribute, and present impactful and insightful reporting on individual and team performance.
We're excited about you because…
• You’re a proven leader. You have 2+ years of experience managing high-performance teams of 5+ employees, ideally in a high-growth environment such as tech or business.
• You act like an owner. You do what it takes to support a 24/7 business across multiple shifts. You’re excited to have ownership over a new and rapidly growing business.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist the “this is how it’s always been done” thinking.
• You’re unafraid of ambiguity. Rapid change and learning are exciting to you, and you thrive in ambiguous startup environments.
• You’re analytical. You let data win arguments. You are a data-first problem solver with experience using Excel or Google Sheets to analyze data, including maintaining complex spreadsheets and creating pivot tables. You have a beginner/intermediate knowledge of SQL.
• You have 2+ years of experience. in tech, business operations, customer support, logistics, or fulfillment roles with a bachelor’s degree.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and