Job Overview:
E-TeleConnect is looking for a Registered Nurse (Spanish-Speaking) Case Management & Care Coordination to join our growing healthcare BPO team. We are looking for a Registered Nurse (RN) licensed in the Philippines with strong clinical judgment, conversational Spanish, and a working understanding of the U.S. healthcare and home health system. This position focuses on case management and care coordination for patients under home health, post-acute, or chronic care programs in the U.S. The RN Care Coordinator will serve as a key liaison between patients, caregivers, healthcare providers, and payersensuring timely care delivery, accurate documentation, and adherence to plan-of-care protocols.
Key Responsibilities
- Coordinate patient care plans and support case management activities under the supervision of U.S.-based Case Managers.
- Conduct telephonic outreach to patients and families (in English and Spanish) to gather updates on clinical status, confirm visits, and monitor adherence to care plans.
- Manage and update patient records in Electronic Health Record (EHR) systems, ensuring all documentation meets U.S. home health compliance standards.
- Assist in care transitions by confirming hospital discharges, scheduling follow-up visits, and ensuring continuity of care between providers.
- Identify and escalate clinical or social risk factors that require urgent intervention by clinical leads or physicians.
- Facilitate communication among multidisciplinary teams (physicians, physical therapists, social workers, and field nurses).
- Review and reconcile documentation such as orders, visit notes, and OASIS data for accuracy and completeness.
- Maintain a high level of patient confidentiality and compliance with HIPAA and organizational standards.
- Participate in regular team huddles, case reviews, and ongoing training related to U.S. home health and chronic care management.
Qualifications
- Active Registered Nurse (RN) License in the Philippines (in good standing).
- Minimum of 3 years of clinical experience in hospital, community health, or home health settings.
- Conversational Spanish proficiency (able to conduct basic patient communication and coordination in Spanish).
- Fluent in English, with strong written and verbal communication skills.
- Working knowledge of U.S. healthcare workflows, home health operations, and case management processes.
- Familiarity with EHR systems (e.g., WellSky, Alora, Homecare Homebase, or similar platforms).
- Strong organization, prioritization, and multitasking skills.
- Proficient in Microsoft Office/Google Workspace and virtual communication tools (Zoom, Teams, RingCentral, etc.)
- Ability to multitask and manage multiple cases under time-sensitive conditions
Fluency in both English and Spanish is essential, as you'll interact with Spanish-speaking patients and healthcare professionals.
Preferred (but not required):
- USRN license
- Experience with Spanish-speaking US populations
Ready to make a difference in patient care from across the globe? Apply now and join our compassionate, high-performing healthcare team!