Job title: SLG - 19 - 10651 - Mid-Level Help Desk Support in Albany, NY - Onsite in Albany, NY at Sligo Software Solutions Company: Sligo Software Solutions Job description : Hi, Greetings from Sligo Software Solutions, Inc. !! SLIGO is a Software Development & IT Consulting company. We have around 100+ IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government. We have an urgent requirement for Mid-Level Help Desk Support position with our client. Role: Mid-Level Help Desk Support Location: Albany, New York Duration: 30 Months Job ID: SLG - 19 - 10651 Client: NY State ****In-Person Interview**** Description Desktop support position that will respond to all service requests and document the details of a user request or issue. Duties Respond to all service requests. Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents. Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products. Installation of desktop hardware/ peripherals and printers. Candidate may be expected to lift equipment that may weigh up to 50 lbs and be required to run cables under desks and other furniture. Installation of individual software packages, as needed for all users." Mandatory Requirements Experience (5+ Years) Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. Requirements This is an 100% Onsite 36 months experience managing support requests on a level 2 help desk and End user oriented support 36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS. 36 months experience with the installation and support of O365 and Outlook in an enterprise environment. 36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required. 36 months experience using ITSM service desks. 36 months experience configuring and installing windows-based hardware, software, peripherals, network printers and thin clients. 36 months experience imaging computers and ability to lift & carry equipment, including items that may weigh up to 50 pounds 36 months experience supporting RSA Console and Workspace1 36 months experience with assisting customers by phone, email and in person 36 months experience utilizing VMware vSphere to support virtual desktops R sum Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable) Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.) Thanks & Regards Vikram Naidu Sr Talent Acquisition Sligo Software Solutions Inc.
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