• Vice President / SVP, Business Development – BPO/CX Sales (BFSI / Banking & FinTech)*
We are seeking a high-impact VP/SVP of Business Development to drive new logo acquisition and revenue growth across the BFSI vertical, including banking, financial services, payments, lending, and FinTech. This leader will own the full sales lifecycle—building pipeline, developing executive relationships, and closing complex, multi-year outsourcing engagements across Customer Experience (CX), Contact Center, and Back Office solutions.
• Important: The successful incumbent must come directly from the BPO CX industry, selling customer service, sales, fraud, RCM, back-office, etc..with a proven track record selling outsourcing solutions. No exceptions. Ideal candidates will come from top-tier providers such as Sutherland, Teleperformance, Alorica, Foundever, Accenture, Cognizant, Genpact, Sutherland, and or similar.*
Key Responsibilities
• Develop and execute go-to-market strategy for BFSI (banking/FinTech) growth
• Identify, pursue, and close enterprise BPO/CX opportunities (new logos + expansion)
• Lead consultative sales cycles and position CX outcomes (cost, NPS, compliance, efficiency)
• Partner with solutions, operations, and delivery teams to build winning proposals
• Build and maintain senior-level relationships across C-suite stakeholders
• Own pipeline management, forecasting, and revenue performance against targets
• Ideal Background: MUST & will COME FROM BPO CX Outsourcing industry in Sales. No exceptions.*