%3Cp%3EAt MoneyGram, we%27re combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 80+ years of experience and a presence in more than 200 countries and territories, we%27ve built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.%3C/p%3E%3Cp%3EWe%27re looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you%27ll have the opportunity to make a measurable impact - fast.%3C/p%3E%3Cp%3EIf you%27re eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money.%3C/p%3E%3Cp%3E%3Cstrong%3EAbout the role%3C/strong%3E%3C/p%3E%3Cp%3EWe are seeking a highly skilled and experienced Senior TechOps Analyst with a strong focus on observability, monitoring, logging, and APM (Application Performance Monitoring) platforms, particularly Coralogix or comparable solutions such as Splunk. This role is critical in ensuring the reliability, performance, and scalability of our production systems through proactive monitoring, deep analysis, and continuous improvement of observability practices.%3Cbr%3EThe ideal candidate brings deep technical expertise in logging architectures, distributed systems, APM tooling, Linux environments, and cloud platforms, combined with a strong analytical mindset and a passion for operational excellence.%3Cbr%3EWhat you will get to do%3C/p%3E%3Cp%3E%3Cstrong%3EWhat you will get to do%3C/strong%3E%3C/p%3E%3Cp%3E%3Cu%3EObservability, Monitoring %26amp; APM%3C/u%3E%3C/p%3E%3Cul%3E%3Cli%3EDesign, implement, and maintain comprehensive observability solutions using Coralogix or similar platforms.%3C/li%3E%3Cli%3EDeploy and manage APM tools to monitor application performance, latency, and service dependencies.%3C/li%3E%3Cli%3EDevelop and optimize dashboards, alerts, and queries to ensure proactive detection of incidents and performance bottlenecks.%3C/li%3E%3Cli%3EEstablish best practices for logging, metrics, tracing, and APM instrumentation across distributed systems.%3C/li%3E%3Cli%3EPerform deep analysis of logs, traces, and metrics to identify trends, anomalies, and root causes of system issues.%3C/li%3E%3Cli%3EDrive improvements in alert quality, reducing noise while increasing actionable insights.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cu%3EIncident Management %26amp; Troubleshooting%3C/u%3E%3C/p%3E%3Cul%3E%3Cli%3EAct as a senior escalation point for complex production incidents.%3C/li%3E%3Cli%3ELeverage APM, logs, and metrics to quickly isolate and resolve performance issues.%3C/li%3E%3Cli%3ELead root cause analysis (RCA) efforts and document findings with actionable remediation steps.%3C/li%3E%3Cli%3ECollaborate with engineering teams to resolve system outages and performance degradation.%3C/li%3E%3Cli%3EParticipate in on-call rotations and provide timely resolution of critical issues.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cu%3EPlatform %26amp; Infrastructure Operations%3C/u%3E%3C/p%3E%3Cul%3E%3Cli%3EMonitor and optimize cloud infrastructure (AWS or GCP) for performance, cost, and reliability.%3C/li%3E%3Cli%3EWork closely with DevOps and SRE teams to enhance system resilience and scalability.%3C/li%3E%3Cli%3EImplement automation for operational tasks and monitoring workflows.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cu%3ELogging %26amp; Data Management%3C/u%3E%3C/p%3E%3Cul%3E%3Cli%3EArchitect and maintain centralized logging pipelines.%3C/li%3E%3Cli%3EEnsure proper log ingestion, parsing, enrichment, and retention strategies.%3C/li%3E%3Cli%3EOptimize log storage and query performance within observability platforms.%3C/li%3E%3Cli%3EEnforce logging standards and governance across development teams.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cu%3ECollaboration %26amp; Enablement%3C/u%3E%3C/p%3E%3Cul%3E%3Cli%3EPartner with engineering, security, and product teams to integrate observability and APM into the development lifecycle.%3C/li%3E%3Cli%3EProvide guidance and mentorship on monitoring, logging, and APM best practices.%3C/li%3E%3Cli%3EConduct training sessions and create documentation for internal stakeholders.%3C/li%3E%3Cli%3EContribute to continuous improvement initiatives and operational maturity.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EWhat You Will Need to Be Successful%3C/strong%3E%3C/p%3E%3Cp%3E%3Cu%3ERequired Qualifications%3C/u%3E%3C/p%3E%3Cul%3E%3Cli%3EBachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).%3C/li%3E%3Cli%3E5+ years of experience in Technical Operations, Site Reliability Engineering, or similar roles.%3C/li%3E%3Cli%3EHands-on experience with Coralogix, Splunk, or comparable observability/logging platforms.%3C/li%3E%3Cli%3EProven experience with APM tools (e.g., Dynatrace, New Relic, AppDynamics, Instana, Sentry).%3C/li%3E%3Cli%3EStrong expertise in monitoring, logging, tracing, and alerting strategies in production environments.%3C/li%3E%3Cli%3EAdvanced knowledge of Linux/Unix systems administration.%3C/li%3E%3Cli%3EExperience with at least one major cloud provider (AWS or GCP).%3C/li%3E%3Cli%3EProficiency in scripting languages such as Python, Bash, or similar.%3C/li%3E%3Cli%3ESolid understanding of distributed systems and microservices architectures.%3C/li%3E%3Cli%3EOpenness for 24/7 shift work + on call weekends schedule.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cu%3EPreferred Qualifications%3C/u%3E%3C/p%3E%3Cul%3E%3Cli%3EExperience with modern observability frameworks (OpenTelemetry, Prometheus, Grafana).%3C/li%3E%3Cli%3EFamiliarity with CI/CD pipelines and DevOps practices.%3C/li%3E%3Cli%3EKnowledge of containerization technologies (Docker, Kubernetes).%3C/li%3E%3Cli%3EExperience with infrastructure-as-code tools (Terraform, CloudFormation).%3C/li%3E%3Cli%3EExposure to security monitoring and SIEM tools.%3C/li%3E%3Cli%3ECertifications in cloud platforms or observability/APM tools are a plus.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cu%3EKey Competencies%3C/u%3E%3C/p%3E%3Cul%3E%3Cli%3EStrong analytical and problem-solving skills.%3C/li%3E%3Cli%3EOn call rotational support.%3C/li%3E%3Cli%3EExcellent communication and cross-functional collaboration abilities.%3C/li%3E%3Cli%3EAbility to work under pressure and manage multiple priorities.%3C/li%3E%3Cli%3EDetail-oriented with a focus on continuous improvement.%3C/li%3E%3Cli%3EProactive mindset with a strong sense of ownership and accountability.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cu%3EWhat Success Looks Like%3C/u%3E%3C/p%3E%3Cul%3E%3Cli%3EHigh system uptime and reduced incident frequency.%3C/li%3E%3Cli%3EImproved observability and APM coverage across all services.%3C/li%3E%3Cli%3EFaster incident detection and resolution times.%3C/li%3E%3Cli%3EClear visibility into application performance and service dependencies.%3C/li%3E%3Cli%3EWell-structured, actionable dashboards and alerts.%3C/li%3E%3Cli%3EStrong collaboration with engineering teams leading to better system design.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EWhy Join Us?%3C/strong%3E%3C/p%3E%3Cp%3EHere Are Some Reasons You Will Love Working At MoneyGram!%3C/p%3E%3Cul%3E%3Cli%3EComprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!%3C/li%3E%3Cli%3ELife and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.%3C/li%3E%3Cli%3ECommunity Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.%3C/li%3E%3Cli%3ETuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.%3C/li%3E%3Cli%3ETransfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.%3C/li%3E%3Cli%3EEmployee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.%3C/li%3E%3Cli%3EEmployee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.%3C/li%3E%3Cli%3ERemote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3ELocation: This position is based in %3Cstrong%3EIndia%3C/strong%3E. While this is a remote flexible role it is required to reside in this country.%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cstrong%3EAbout MoneyGram%3C/strong%3E%3C/p%3E%3Cp%3EMoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world%27s largest cash distribution networks, MoneyGram processes more than %24200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces award three years in a row.%3C/p%3E%3Cp%3E#LI-AZ1%3C/p%3E
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