Aircall is a unicorn, AI-powered customer communications platform that is seeking an Inbound Sales Development Representative to join their North America Sales team. The role involves qualifying potential customers and supporting Account Executives in expanding Aircall's customer base.
Responsibilities
- Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat
- React quickly to sales leads via email, phone, and chat communication at a high volume
- Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas
- Highlight Aircall product features and business advantages to raise curiosity and interest
- Assist North America Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce
- Continuously learn and uplevel skills and stay aware of industry trends
Skills
- Skilled communicator: you're an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills
- Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce
- Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up!
- A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6!
- Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled
- Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines
- Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge! They will do everything they can to get the answer to questions they don't know
- An enthusiastic and positive attitude! This might be the single most important point, even if it's the last
- You are a business proficient Spanish language speaker to manage occasional Latam leads
Benefits
- Medical, dental, and vision insurance is 100% covered
- 401k plan with company matching!
- Unlimited PTO — take the time you need to come to work feeling great!
- Wellness, commuter, and childcare reimbursements
- Generous parental leave policy
Company Overview
- Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://aircall.io/.