Note: The job is a remote job and is open to candidates in USA. GM Financial is building a unique Insurtech business aimed at transforming the auto insurance experience. The Insurance Sales and Service Representative I - Bilingual role involves delivering insurance quotes, providing high-level support for policy servicing, and enhancing customer satisfaction through exceptional service and collaboration across departments.
Responsibilities
- Provide insurance quotes using a consultative sales approach and close sales effectively
- Deliver high-level support on coverage, billing, renewals, endorsements, and policy servicing
- Enhance customer satisfaction and retention through exceptional service, issue resolution, and proactive follow-up
- Collaborate across departments and represent OnStar Insurance professionally while executing leadership-driven processes
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
- Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial's culture
- Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
- Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
- Strong analytical and problem solving skills with an action-oriented mindset
- Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
- Proactively manage time while balancing assigned accounts/tasks with minimal supervision
- Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
- Ability to type a minimum of 40 words per minute
- Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management
- Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State
- 0-2 years of customer service experience
- High School Diploma or equivalent
- Bachelor's Degree or equivalent combination of education and experience
- Must be able to work a flexible schedule to include evenings, weekends, holidays
- Occasional overtime or split shifts may be required
- Fluent in English and Spanish
- Sales and Customer Service Experience
Benefits
- 401K matching
- Bonding leave for new parents (12 weeks, 100% paid)
- Tuition assistance
- Training
- GM employee auto discount
- Community service pay
- Nine company holidays
Company Overview
- GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company. It was founded in 1992, and is headquartered in Fort Worth, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.gmfinancial.com/.