Join our team as a Remote Call Center Representative and embark on a rewarding journey of growth, learning, and making a difference in the lives of others. As a valued member of our team, you will have the opportunity to work from the comfort of your own home, with a flexible and hybrid remote arrangement that prioritizes your work-life balance. Our company, ATHENA Consulting, is an award-winning staffing firm dedicated to serving state and local governments, with a mission to make lives better through exceptional customer service, accountability, and a commitment to excellence. We are seeking a highly skilled and motivated individual to fill the role of Tier 1 Customer Service Representative, where you will provide top-notch support to Medicaid recipients, assisting them in enrolling in health insurance benefits and addressing their questions and concerns. As a successful candidate, you will have the opportunity to work in a fast-paced, high-volume call center environment, with a competitive hourly rate of $16.63 and a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and more. What sets us apart? Retention Bonus Program: earn up to $600 after 180 days Referral Bonus: earn up to $375 after 90 days Regularly scheduled hours and internal promotion opportunities Comprehensive benefits package, including medical, dental, and vision insurance 401(k) matching and generous employer contributions Easy-to-use employee self-serve HR portal and pet insurance Responsibilities and Requirements: Provide exceptional customer service to Medicaid recipients, addressing their questions and concerns in a professional and empathetic manner Work in a fast-paced, high-volume call center environment, with a strong focus on quality and productivity Meet or exceed performance metrics, including call handling time, customer satisfaction, and quality standards Collaborate with internal teams to resolve customer issues and improve overall customer experience 1-3 years of relevant experience in customer service or call center operations High school diploma or equivalent required; Associate degree or higher preferred Proficient in Microsoft Office Suite and ability to learn new software applications Excellent communication, organizational, and problem-solving skills Ability to work in a remote environment, with a reliable internet connection and necessary equipment (BYOD) Technical Requirements: Computer Operating System: Windows 10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5), or newer 16 GB of available RAM and 256 GB of available storage USB plug-and-play wired headset with microphone and noise suppression Internet speed: minimum 25 Mbps download and 5 Mbps upload How to Apply: If you are a motivated and customer-focused individual, with a passion for making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss the next steps. Apply for this job