Note: The job is a remote job and is open to candidates in USA. New York Life is a Fortune 100 mutual company with a legacy of purpose and integrity. They are seeking an Implementation Specialist who will be responsible for the end-to-end delivery of product implementations for clients, ensuring high-quality execution and client satisfaction.
Responsibilities
- Owns the full lifecycle of assigned implementations, including enrollment readiness, data exchange setup, contract delivery, configuration, premium administration actions, and transition to service
- Leads implementations independently — not in a support capacity — with direct accountability for timeliness, accuracy, and execution quality
- Establishes and manages milestone timelines, proactively identifying risks and driving resolution to ensure successful go-live
- Coordinates and aligns internal stakeholders including Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, Claims, Sales, and Account Management
- Ensures deliverables are completed in accordance with defined implementation standards, processes, and service expectations
- Maintains comprehensive and accurate documentation throughout the implementation process
- Serves as the primary implementation lead and point of contact for clients, brokers, and internal partners during the implementation phase
- Provides structured guidance and education to clients regarding plan design requirements, enrollment processes, data exchange specifications, and administrative workflows
- Interprets client needs and translates them into clear operational requirements for internal teams
- Advises clients on process requirements, timelines, risks, and best practices to support informed decision-making
- Manages expectations through clear, proactive communication and professional issue resolution
- Applies working knowledge of Group Benefit products (e.g., VB, LAD, Absence) to ensure accurate setup and client readiness
- Operates with manager-level oversight, exercising independent judgment within established policies and implementation guidelines
- Makes day-to-day decisions regarding scope clarification, milestone management, issue resolution, and stakeholder coordination
- Escalates complex, non-standard, or high-risk issues appropriately to leadership
- Balances multiple concurrent implementations, prioritizing effectively to meet service and quality expectations
- Identifies routine process improvement opportunities and participates in continuous improvement initiatives
- Manages implementations for stand-alone policies across the Group Benefit product suite for clients with fewer than 1,000 lives
- Oversees a portfolio of low to moderate complexity implementations
- Does not supervise other employees but may provide informal guidance related to implementation processes
Skills
- 1–2 years of experience in insurance, benefits, or a related industry
- Strong organizational skills with demonstrated ability to manage multiple timelines
- Effective written and verbal communication skills
- Ability to exercise sound judgment within defined processes and policies
- 1–2 years of client-facing or customer-facing experience preferred
- Working knowledge of one or more Group Benefit products
- Bachelor's degree preferred or equivalent work experience
Benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
Company Overview
- For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. It was founded in 1845, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.newyorklife.com/.
Company H1B Sponsorship
- New York Life Insurance Company has a track record of offering H1B sponsorships, with 19 in 2026, 148 in 2025, 99 in 2024, 85 in 2023, 77 in 2022, 48 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.