Description:
• Define and execute the vision for Airbnb’s self-serve path, delivering robust, extensible systems that enable rapid innovation and global scale.
• Envision, build, and scale agentic AI capabilities and platforms to reduce friction and deliver seamless, personalized support at scale.
• Define, shape, and deliver proactive support capabilities that meet customers where they are and drive customer delight.
• Manage and develop a high-performing, globally distributed team of platform managers, cultivating a culture of innovation, inclusion, and growth.
• Guide key product initiatives from concept to launch, ensuring seamless integration across the support journey and measurable business and user benefits.
• Forge strong partnerships with engineering, design, data science, product marketing, and operations to align vision and drive priorities.
• Deliver extensible platform capabilities that empower rapid experimentation and enable hosts and guests to self-solve across Airbnb’s multi-sided community.
Requirements:
• 10+ years of platform or product leadership in technology-driven environments, including 5+ years managing teams.
• Deep experience developing and launching extensible platform capabilities at scale.
• Proven experience building delightful consumer experiences used by millions of customers globally.
• Demonstrated success building AI/ML-led consumer products in complex, global operations.
• Inspirational people leader with a track record of developing talent and fostering inclusive, high-performance teams.
• Proven ability to translate business needs into innovative, user-centric technology solutions.
• Exceptional communication and influencing skills, including working across functions and with executive stakeholders.
• Analytical, data-driven problem solver who can operate effectively in fast-paced, matrixed organizations.
• Community-first, user-centric mindset with a relentless drive for excellence.
• Experience in multi-sided marketplaces is a strong plus.
• This position is US - Remote Eligible; candidates must live in a state where Airbnb, Inc. has a registered entity and may be expected to attend occasional office days or offsites.
Benefits:
• Base pay range $224,000 — $280,000 USD (actual base pay dependent on experience and other factors).
• Eligible for bonus and equity.
• Employee benefits and Employee Travel Credits.
• US-remote eligible role with occasional office or offsite attendance as agreed with manager.
• Reasonable accommodation support for candidates with disabilities during the application and interview process.