Job Title: Customer Service Representative – Level 1 (General Inquiries) Location: Klang Valley Job Type : Part-time / Flexible hours / Working Hybrid Looking for home parents, senior citizens, and students Overview: Join our dynamic customer service team in a role that offers flexibility, making it ideal for stay-at-home parents, senior citizens, and students. This position involves handling general banking inquiries with a focus on delivering exceptional service to our customers. Key Responsibilities: Customer Support : Provide first-level support for general banking inquiries via phone, email, and live chat. Assist customers with questions regarding bank accounts, services, and basic product information. Problem Resolution : Address and resolve simple customer concerns and queries, directing more complex issues to the appropriate support team. Information Dissemination : Clearly communicate information about the bank's products and services, ensuring customers have the latest information at their fingertips. Feedback Collection: Gather customer feedback to help enhance service quality and customer satisfaction. Record Maintenance : Accurately log all interactions in the bank’s CRM system, maintaining a high level of confidentiality and compliance with data protection regulations. Skills and Qualifications: Educational Background : Minimum SPM qualification or equivalent; further education in Business Administration, Finance, or related fields is advantageous. Experience : Experience in customer service is preferred but not essential. Training will be provided. Skills: Excellent communication skills, both verbal and written, in Bahasa Malaysia and English.Strong interpersonal skills with a polite and patient demeanour. Basic computer proficiency and ability to navigate online tools. Personal Traits: A strong commitment to delivering exceptional customer service. Ability to work independently with minimal supervision.Flexible and adaptable, willing to work in a dynamic environment. Additional Requirements: Must have a quiet, dedicated workspace and a reliable internet connection for remote work. Flexible scheduling options are available to accommodate various needs, with mandatory availability for training and meetings. Benefits: Competitive hourly rate. Comprehensive training and support. Flexible scheduling to accommodate personal commitments. Opportunity to work from home, reducing travel time and costs. Job Type: Part-time Pay: RM1,000.00 - RM2,000.00 per month Schedule: Monday to Friday Application Question(s): Are you a stay-at-home parent, senior citizen, or student? Language: English (Required)