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About arenaflex – A National Leader in On‑Site Healthcare Services
arenaflex is the premier provider of on‑site dental, vision, hearing, and podiatry care serving more than 3,500 long‑term care and skilled nursing facilities across 25 states. Our mission is simple yet profound: enrich the quality of life for every resident with passion and compassion. By delivering comprehensive, life‑affirming care directly to underserved populations, we empower clinicians to focus on what they do best—providing exceptional patient care—while our innovative business model, relentless focus on customer satisfaction, and collaborative culture ensure an unparalleled experience for both residents and partners.
Our rapid growth—averaging 25‑30% revenue increases year over year and nearly doubling our size in the last four years—stems from a steadfast commitment to the core values that define arenaflex: caring fully for our customers and fellow employees, striving for excellence through continuous improvement, and excelling through the power of teamwork and collaboration.
Why Join arenaflex?
Choosing arenaflex means becoming part of a purpose‑driven organization that values each team member as a vital contributor to our shared success. Our culture celebrates:
- Compassionate Service: Every role, from frontline clinicians to back‑office support, directly impacts the health and happiness of senior residents.
- Innovation & Continuous Learning: We invest in cutting‑edge technology, process improvement, and ongoing training to keep our workforce ahead of industry trends.
- Teamwork & Collaboration: Cross‑functional teams work hand‑in‑hand, fostering an environment where ideas are shared openly and achievements are celebrated together.
- Recognition & Advancement: High performers are acknowledged through robust career pathways, mentorship programs, and performance‑based incentives.
Position Overview – Medical Data Entry Specialist
arenaflex is seeking a meticulous, detail‑oriented Medical Data Entry Specialist to join our remote operations team. In this pivotal role, you will be the guardian of data integrity for our extensive network of healthcare facilities. Your primary responsibility is to accurately update and maintain records within our customer relationship management (CRM) system, ensuring that every admission, census change, and facility update is reflected promptly and precisely.
This is a full‑time, remote position that offers the flexibility to work from a home office while staying connected to a supportive, collaborative team based at our headquarters in Overland Park, KS.
Key Responsibilities
- Reconcile daily census reports from multiple sources to create a single, accurate view of each facility’s resident count.
- Enter new admissions into the arenaflex CRM platform, establishing comprehensive accounts that include demographic, contact, and insurance details.
- Update existing facility records with new lead information, ensuring sales and service teams have the most current data for outreach.
- Process inbound and outbound mail, packages, and returned correspondence, logging each transaction in the system.
- Maintain parent and home accounts by recording discharges, deaths, and other status changes in compliance with privacy regulations.
- Send, receive, and file faxes and email communications, ensuring that all documentation is captured and searchable.
- Perform routine quality‑control checks to verify data accuracy, flagging and correcting inconsistencies promptly.
- Collaborate with the Customer Service, Billing, and Clinical Operations teams to resolve data‑related inquiries.
- Participate in periodic data‑clean‑up projects, de‑duplicating records and archiving outdated information.
- Assist with ad‑hoc reporting requests, extracting data sets for leadership analysis and strategic planning.
- Continuously seek process improvement opportunities to streamline data entry workflows and reduce turnaround time.
Essential Qualifications
- High school diploma or equivalent; additional coursework in health information management, business administration, or related fields is a plus.
- Proficiency with Microsoft Office suite, especially Excel (pivot tables, formulas, and data visualization).
- 1‑3 years of customer service experience, preferably within a service‑oriented or healthcare‑related environment.
- Demonstrated ability to reconcile information from multiple sources to produce a single, accurate record.
- Strong organizational skills with a proven track record of prioritizing tasks and managing time efficiently.
- Exceptional attention to detail and a commitment to delivering high‑quality work.
- Excellent written and verbal communication skills; ability to interact professionally with internal teams and external partners.
- Reliability and a consistent attendance record; ability to meet deadlines and adapt to shifting priorities.
Preferred Qualifications & Desired Experience
- Hands‑on experience with Salesforce.com or another CRM platform, including data import/export, custom fields, and report generation.
- Prior exposure to electronic health record (EHR) systems or healthcare data management.
- Familiarity with HIPAA regulations and best practices for handling protected health information (PHI).
- Experience working remotely, demonstrating self‑motivation, discipline, and effective virtual collaboration.
- Additional certifications such as Certified Medical Administrative Assistant (CMAA) or Certified Health Data Analyst (CHDA).
Core Skills & Competencies
- Analytical Thinking: Ability to sift through large data sets, identify discrepancies, and make logical corrections.
- Customer‑Centric Mindset: Respond promptly to internal and external inquiries, ensuring stakeholders feel supported.
- Technical Savvy: Comfort navigating multiple software platforms, learning new tools quickly, and troubleshooting technical issues.
- Adaptability: Thrive in a fast‑changing environment, manage competing demands, and remain calm under pressure.
- Team Collaboration: Work effectively within cross‑functional teams, share knowledge, and contribute to collective goals.
- Integrity & Confidentiality: Uphold strict data privacy standards and protect sensitive resident information at all times.
Career Development & Learning Opportunities
arenaflex is committed to the professional growth of every employee. As a Medical Data Entry Specialist, you will have access to:
- Structured onboarding that pairs you with a seasoned mentor for the first 90 days.
- Ongoing training modules covering advanced CRM functionalities, data analytics, and healthcare compliance.
- Opportunities to cross‑train in related departments such as Billing, Clinical Documentation, and Operations.
- Eligibility for internal mobility programs, allowing you to transition into roles like Data Analyst, Customer Success Specialist, or Project Coordinator as you acquire new skills.
- Annual performance reviews that include personalized development plans and tuition assistance for relevant certifications.
Compensation, Benefits & Perks
We recognize that competitive compensation is essential to attract top talent. While exact salary ranges will be discussed during the interview process, successful candidates can expect a market‑aligned base pay complemented by a benefits suite designed for holistic well‑being:
- Paid Time Off (PTO) & Paid Holidays: Generous vacation accrual, sick leave, and company‑observed holidays.
- 401(k) Retirement Plan: Company match to help you build a secure financial future.
- Comprehensive Health Coverage: Medical, dental, vision, and prescription drug plans, with employer contributions.
- Health Savings Account (HSA) & Flexible Spending Account (FSA): Company matching on HSA contributions and pre‑tax options for dependent care.
- Employee Assistance Program (EAP): Confidential counseling, wellness resources, and work‑life balance support.
- Life & Disability Insurance: Coverage to protect you and your loved ones.
- Remote Work Stipend: Monthly allowance to offset home office expenses such as internet, ergonomics, and supplies.
- Learning & Development Fund: Annual budget for courses, conferences, or certifications relevant to your role.
Work Environment & Remote Work Model
The Medical Data Entry Specialist role is primarily remote, allowing you to work from the comfort of your home while staying connected to arenaflex’s vibrant virtual community. You will have access to:
- A secure VPN and cloud‑based collaboration tools (Microsoft Teams, Slack, and SharePoint) to ensure seamless communication.
- Regular virtual team huddles and monthly “All‑Hands” meetings to keep you aligned with company goals.
- Periodic on‑site meet‑ups at our Overland Park headquarters for team building, training, and networking (travel expenses covered).
- A standard Monday‑Friday schedule with core business hours, while offering flexibility for occasional project‑related adjustments.
Our remote environment is designed to promote focus, productivity, and a healthy work‑life balance, with minimal exposure to health or safety hazards and ample opportunities for virtual social interaction.
How to Apply
If you are a diligent, organized professional who thrives on accuracy and enjoys supporting healthcare teams from behind the scenes, we invite you to join arenaflex. Take the next step in your career by submitting your resume and a brief cover letter detailing your relevant experience.
Apply Now – Become Part of arenaflex’s Mission‑Driven Team!
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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