Position Overview: We're seeking a highly skilled and dedicated Bilingual Food Manufacturing Customer Service Coordinator to join our team at Cacique, the #1 brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. As a key member of our customer service team, you will play a vital role in ensuring exceptional customer experiences, resolving inquiries, and driving business growth. Key Responsibilities: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to meet customer requirements Provide exceptional customer service, addressing inquiries and concerns via phone, email, or chat, and resolving complaints efficiently Collaborate with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers Support the sales team by providing customer feedback, managing accounts, and supporting promotional activities Maintain detailed records of customer interactions, orders, and complaints, generating reports to improve customer service processes Requirements: Bilingual (Spanish) required Food manufacturing experience required Bachelor's degree and 5+ years of customer service experience Experience as a customer account manager and supporting cross-functional teams Proficient in Excel, ERP's, and complaints platforms (D365 preferred) Experience with PO's, invoicing, and documentation of customer interactions What We Offer: Competitive salary and benefits package Opportunity to work with a leading brand in the food manufacturing industry Collaborative and dynamic work environment Professional development and growth opportunities Our Company Culture: Cacique is a family-owned company founded on the core values of Family, Quality, Integrity, and Authenticity. We're committed to creating a rewarding environment where our team members can thrive and grow their careers. We're an Equal Opportunity Employer and welcome applications from diverse candidates. Take the Next Step: Are you ready to join our team and contribute to our success story? Apply now and let's discuss how you can make a difference as our Bilingual Food Manufacturing Customer Service Coordinator. Apply for this job