Industrial Sales Specialist

ABOUT ROLAND FOODS Roland Foods, LLC, based in New York City, is an importer and distributor of high-quality specialty food products from more than 40 countries. Founded in Paris in 1934 and established in the U.S. in 1939, the Company provides customers with exceptional specialty foods, primarily offered under the Roland brand. The company sells its quality foods across the foodservice, retail, and industrial channels as well as internationally.  Foodservice is the heart of the business, with the Roland® brand being one of the esteemed back-of-house brands in the industry. Roland Foods’ is the original purveyor of the world’s finest flavors and its assortment is unrivalled, with products spanning global cuisine segments: from French Dijon mustard, to Israeli couscous, to Thai fish sauce, to Mexican salsa macha, Roland Foods procures ingredients from the places that make them best.  And for this the Roland® brand is synonymous with quality, authenticity and creativity for the consumer and chef alike.   ABOUT THE ROLE Roland Foods is excited and committed to growing our Industrial Sales Team, and we are seeking an experienced and motived sales professional to contribute to the overall growth of a defined customer portfolio with a focus on existing Industrial Manufacturing Accounts. The Industrial Sales Specialist is a quota carrying sales position that will interact with customer leadership teams, category managers and other decision makers to drive account growth with a focus on generating incremental new business. This is a performance-driven role with revenue accountability for target accounts. The ideal candidate demonstrates fundamentally strong sales skills with food or ingredient sales experience, a results-driven mindset, and a desire to win. Expectations include driving incremental sales in the existing customer base, defending existing business, and satisfying customer activities and organizational commitments as needed to create strong partnerships. Additionally, the specialist should be able to effectively manage and initiate cross-functional collaboration with internal teams, Procurement, Logistics, Revenue Management, and Marketing departments. The Roland Foods Industrial sales team is dedicated to working across multiple business segments; Branded Manufacturers, Meal-Kitters, Co-Packers/Co-Manufacturers, & Commissaries to maintain current business while driving growth through collaboration focused on solutions, ideas and products. You will work with a dynamic team dedicated to providing the highest quality products while developing meaningful and strategic partnerships with our valued customers. Location Remote position based in United States.   RESPONSIBILITIES Manage direct account business with tail customers (100% time/~100 customers) - Direct account management with a focus on Food Manufacturers and Producers - Maintain strict adherence and metrics, ensuring each account is contacted via phone, email, or in person (as necessary) at least once every two weeks on a cycle - Consistently log activity with all customers under management (~4 proactive touches per customer per month) - Conduct outbound new customer prospecting calls daily (5-10 calls) - Coordination with Roland logistics and inventory control to effectively service customers; maintaining high service levels - Facilitate business review processes with current customers ensuring consistent contact and follow-up on new business opportunities - Create and Maintain price locks and contracts with necessary customers in order to preserve/grow business - Utilizing Business Technology Reports/Data, drive business development activities of products with customers through education, building relationships, and traditional selling efforts - Support existing business and pursue new placement opportunities with the goal of creating incremental growth through direct and indirect selling activities Drive unit volume growth and execute organizational initiatives - Support and promote the Roland Foods’ brand through product training, targeted sampling, and customer specific marketing - Document any and all activity around the customer for performance management, future internal growth, and ongoing reference - Run and facilitate activities within Account base to promote the Roland Foods’ brand, including targeted promotional campaigns, sales meetings and trainings - Participate in trade shows where appropriate - Execute recipe development and menu ideation - Introduce new products, enter sample requests and follow up Key performance metrics - Execution of industrial business plan to exceed net sales targets - Individual quota attainment for new opportunity wins - Individual quota attainment for strategic activity goals and benchmarks - Quantifiable achievement of self-defined personal goals   QUALIFICATIONS AND SKILLS Required - 5+ years of prior account/sales management experience - 5+ years of experience in industrial, food, or ingredient sales, preferably in a quota carrying role - Ability to perform consistent outbound prospecting and new business development - Background working with Food Manufacturers, Producers, Branded Manufacturers, Co Packers, Meal Kits, or Commissaries - Proficiency using CRM tools, sales activity logging, and business intelligence/reporting tools - Ability to travel up to 25% required Preferred - Willingness to participate in trade shows and customer-facing brand initiatives when needed - Experience collaborating with cross‑functional internal teams (Supply Chain, Logistics, Revenue Management, Marketing, etc.) - Strong communication and presentation skills in front of groups of all sizes required - Organized, detail-oriented with strong technical writing skills required   SALARY RANGE Roland Foods hires exceptional people to perform a wide variety of important functions that contribute to the success of the Company. One of the ways Roland Foods does that is through a competitive compensation package. The base salary for this role will be $70,000 - $95,000. This role is bonus eligible. Based on your qualifications, previous experience, and transferrable skills, the Company will determine at its sole discretion, the salary offered.   Founded by immigrants, Roland Foods knows that diversity is the spice of life. We believe in the power of food to open minds, spark adventure, and bring diverse people together.  All are welcome at our table! We know the transformative value of food in individual lives and communities. Because of this, we insist on obtaining the highest-quality ingredients and talent! Roland Foods is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Roland Foods considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Roland Foods is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Please read Roland Foods, LLC’s California Job Applicant Privacy Policy here.