**Join arenaflex's Dynamic Team and Revolutionize Customer Experience**
Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? Look no further! arenaflex is seeking highly motivated and experienced Customer Service Representatives to join our team. As a Customer Service Representative I/II at arenaflex, you will be the face of our company, providing top-notch support to our customers and driving business growth through effective communication and problem-solving.
**About arenaflex**
arenaflex is a leading laboratory product distribution company that has been revolutionizing the industry with innovative solutions and exceptional customer service. With a strong presence in Houston, Texas, and a growing global footprint, arenaflex is committed to empowering scientists and researchers with the tools and expertise they need to advance their work. Our team is passionate about delivering outstanding results, fostering a culture of collaboration, and making a meaningful impact in the scientific community.
**Key Responsibilities**
As a Customer Service Representative I/II at arenaflex, you will be responsible for:
* Meeting weekly, monthly, and quarterly lead generation, follow-up, and sales goals
* Fielding questions via phone, email, or online chat from prospective and existing customers
* Assisting with customer orders, complaints, shipments, cancellations, and other queries
* Maintaining strict customer standards and customer confidentiality
* Processing orders, preparing correspondences, and fulfilling customer needs to ensure customer satisfaction
* Working with customers to find what they want, create solutions, and ensure a smooth sales process
* Liaising between customers and vendors to ensure ordered products are in stock, lead times are acceptable, and tracking information is provided in a timely fashion
* Keeping records of customer interactions, customer contacts, and account updates in Hubspot CRM
* Performing cost-benefit and needs analysis of customers to meet their needs
* Working hand-in-hand with the sales team to create and review quotes to ensure that the products offered satisfy buying requirements and company margin expectations
* Preparing and submitting weekly sales reports to management
**Requirements**
To succeed as a Customer Service Representative I/II at arenaflex, you will need:
* A bachelor's degree in Biology, Science, or another Life Sciences major
* Experience in Genomics Research, Cell Biology Research, Proteomics, or Analytical Chemistry is a plus
* Two years of experience in eCommerce, call center, or technical support is preferred
* Two years of experience in a professional working environment
* Strong computer skills for documentation and data management (Excel, Word, PowerPoint, etc.)
* Ability to multi-task, prioritize, and manage time effectively
* Ability to handle multiple projects and tasks, highly organized
* Ability to thrive in fast-paced work environments
**What We Offer**
* Competitive salary ranging from $22.00 to $24.00 per hour
* Comprehensive benefits package, including:
+ Dental insurance
+ Health insurance
+ Paid time off
+ Vision insurance
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role.
**Join arenaflex's Team Today!**
Don't miss this opportunity to make a significant impact and join a dynamic team of customer service professionals. Apply now and take the first step towards a rewarding new role at arenaflex!