Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and customer-focused Customer Care Coordinator to join our team.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their full potential. Our mission is to create a culture of excellence, where our employees feel valued, supported, and empowered to make a meaningful impact. With a strong commitment to diversity, equity, and inclusion, we strive to foster a workplace that is inclusive, respectful, and welcoming to all.
**Position Overview**
As a Customer Care Coordinator at arenaflex, you will play a critical role in delivering exceptional customer experiences through timely and professional resolution of customer concerns. You will serve as a liaison between branches and customers, providing personalized attention and ensuring that customer needs are met. Your primary responsibilities will include:
**Key Responsibilities:**
* Receive and respond to inbound customer calls, resolving routine customer concerns in a timely and professional manner
* Make outbound calls to customers to resolve issues and provide follow-up on customer follow-up requests (CFRs)
* Prioritize and escalate open, overdue, and critical CFRs or customer concerns to management as needed
* Review and respond to customer feedback collected through external sources, compiling statistical data and reporting to management
* Make contact with cancel request customers to retain business, probing to identify root cause and using approved customer save offers to retain customer
* Complete special projects to support branch operations and efficiency
* Enter and maintain customer data into customer database accurately and timely
* Research customer database for account and service history and information to resolve customer concerns
* Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes
* Assess customer needs for additional services and up-sell as appropriate
* Identify and communicate improvement opportunities or trends impacting the customer experience to management
**Education and Experience Requirements:**
* High school diploma/GED required; Associate's degree preferred
* 2-3 years of customer service experience required
* Experience resolving escalated customer service issues required
* Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
**Physical Demands & Working Conditions:**
* Regularly required to sit, stand, and walk
* Use hands and arms to handle, feel, or reach
* Speak and hear
* Use close vision abilities
* Occasionally required to lift or move up to 25 lbs
* Stoop, kneel, crouch, or crawl
**Work Environment:**
* Low to moderate noise level
* Minimal adverse conditions
**Ability to Speak, Read, and Write Fluently in English:**
* Ability to speak, read, and write fluently in English is required.
**Pay Ranges:**
* $33,410.00 - $60,138.00
**Benefits:**
* Medical/Dental/Vision insurance
* Company-matching 401(k)
* Other programs and perks
**Diversity and Inclusion:**
* arenaflex is committed to diversity and inclusion. We encourage diverse candidates to apply to this position.
**Equal Opportunity/Affirmative Action Employer:**
* arenaflex is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
**California Residents:**
* When you express interest in or apply for a job with arenaflex, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
**arenaflex performs pre-employment testing.**
**To Apply:**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
**Why arenaflex?**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Commitment to diversity, equity, and inclusion
**Join the arenaflex Team:**
We are excited to welcome talented and motivated individuals to our team. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply today!