[Hiring] Associate Clinical Service Liaison @GeneDx

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Associate Clinical Service Liaison (CSL) serves as a key point of contact between internal teams and external stakeholders, supporting the delivery of high-quality clinical services throughout the genetic testing process. • Addresses client inquiries by phone, email, and other communication platforms • Coordinates communication among internal teams • Ensures accurate documentation of patient and provider interactions • Collaborates across departments to advance team objectives and uphold best practices in clinical service delivery Job Responsibilities • Provides clinical customer service by facilitating communication between internal teams, healthcare providers, and clients to support timely and accurate case resolution • Answers clients’ clinical questions regarding incoming samples, ongoing testing, result interpretation and/or variant classification • Communicates with clients to resolve clinical issues related to test orders • Manages routine cases at specific steps or throughout the testing process, ensuring appropriate escalation and follow-through • Assumes personal responsibility for routine administrative tasks and supports team efforts aligned with corporate and departmental Objectives and Key Results (OKRs) • Demonstrates proficiency in internal systems to track, document, and communicate case progress • Maintains high quality client support with accuracy and meets workload targets with attention to detail and professionalism • Meets or exceeds productivity standards as assigned by team lead • May serve as a subject matter expert for designated genes, disorders, tests, or workflows, offering guidance and insight to internal and external stakeholders • May review and abstract clinical information provided by clients for phenotype-driven testing into GeneDx software • May contribute to the development and clinical review of materials for websites, marketing, or other cross-functional projects • Perform other duties as assigned to support the team or department Qualifications • Master’s degree from an accredited genetic counseling program; alternatively, a Master’s or PhD in Biology, Genetics, Biotechnology, or a related field with relevant clinical experience, or an MD/DO with demonstrated expertise in human genetics • Proven ability to work independently and cross-functionally, with excellent verbal and written communication skills and high proficiency in internal systems and Microsoft Office 365 applications • Demonstrated professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication • Prior clinical or laboratory experience preferred but not required Certificates, Licenses, Registrations • For Genetic Counselors, Certification by the American Board of Genetic Counseling (ABGC) • Licensure is required in the state where the employee works, if applicable; additional state licenses may be requested based on organizational needs Physical Demands • Prolonged periods of sitting or working at a computer in a home office environment • Occasional need to lift or move materials or equipment weighing up to 20 pounds during travel or team visits Work Environment • Frequent use of digital communication platforms (e.g. video conferencing, email, collaboration tools) • Ability to focus and manage complex tasks in a remote setting with multiple concurrent priorities • May require occasional travel to laboratory sites, corporate offices, or conferences (typically <10%) Pay Transparency, Budgeted Range $90,000 — $118,000 USD Benefits • Paid Time Off (PTO) • Health, Dental, Vision and Life insurance • 401k Retirement Savings Plan • Employee Discounts • Voluntary benefits Company Description At GeneDx (Nasdaq: WGS), we don’t just diagnose rare diseases — we redefine what’s possible in precision medicine. With one of the world’s largest rare disease datasets, we turn genomic data into answers that change lives and accelerate discovery.