Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Provide prompt and accurate support by resolving tickets according to procedures and quality standards;
- Follow guidelines for tone, accuracy, escalation paths, and ticket categorization;
- Document all user interactions clearly and professionally in the support platform;
- Complete daily supplemental tasks (e.g., knowledge reviews, internal communication, reporting);
- Maintain a strong understanding of workflows, updates, and service goals;
- Meet or exceed KPIs and performance metrics consistently;
- Reach out to the Team Lead when facing challenges with procedures or tickets;
- Communicate openly about availability, workload, and scheduling concerns;
- Contribute to a positive and supportive team environment;
- Follow assigned shift schedules.
What you need to succeed in this role:
- Excellent written and verbal communication skills in English;
- Strong attention to detail and commitment to high-quality support;
- Ability to work independently while following procedures and expectations;
- Reliability in meeting schedules and deadlines;
- Proactive mindset toward learning and continuous improvement;
- Flexibility and adaptability to changes in processes, tools, and expectations;
- Previous experience in email-based customer service;
- Experience using Zendesk;
- Familiarity with KPIs and performance targets;
- Ability to handle 80–100 tickets per shift;
- Strong troubleshooting skills;
- Fast learner with a tech-savvy mindset;
- Experience with QA processes;
- Access to an Android or Apple device (for account sign-in);
- Backup power supply to ensure uninterrupted work.
Benefits and Perks:
- Fixed schedule (either 10 AM – 7 PM (1-hour lunch) or 4 PM – 1 AM (1-hour lunch), GMT+3 time);
- Short-term cooperation (3-4 months);
- Opportunity to work fully remote;
- Inclusive international environment;
- Compensation in USD;
- Good bonuses for referring friends;
- Paid intensive training and probation;
- Work-life balance;
- Responsive management interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.