About the position
Are you a dynamic and experienced Business Analyst with a desire for innovation and a knack for solving complex challenges? If so, we have an exciting opportunity for you! The DOJ IT Sector is a leading provider of innovative solutions for law enforcement federal agencies and organizations. We specialize in delivering cutting-edge technologies that drive efficiency, enhance operations, and meet the unique needs of our clients. We are seeking a talented member to join our team as a Business Analyst. This position is located in our Washington, DC office; however, a hybrid working model is acceptable.
Responsibilities
• Serve as the frontline responder to inquiries received via the helpdesk inbox, ensuring timely and accurate resolution to support the smooth operation of credit card services.
• Administer system access by managing Citi Manager password resets for government cardholders, safeguarding account security and access integrity.
• Facilitate the seamless management of credit card accounts by promptly reopening erroneously closed accounts or those returning from detail assignments.
• Maintain compliance and financial accuracy by efficiently closing accounts for departing government employees, ensuring data integrity and security.
• Proactively manage credit and cash limits, guaranteeing that they are accurately set and reflective of current requirements and regulations.
• Enhance operational efficiency by updating and maintaining process guides and How-To Guides to reflect changes, updates, and corrections promptly.
• Keep stakeholders informed and aligned by updating the daily guide with critical information such as broadcasts, notifications, training, and newsletters.
• Ensure smooth payment processing by resolving Credit Card Payment form rejections in Momentum/UFMS promptly, collaborating with the CGI UFMS helpdesk team for solutions
• Foster positive cardholder experiences by promptly notifying them via email with clear instructions on retrieving their credit balances from Citi.
• Demonstrate problem-solving skills by troubleshooting and resolving invalid credit card errors for E2 travelers efficiently, minimizing disruptions to travel plans.
• Uphold data accuracy and security by meticulously verifying cardholder accounts in Citi Manager to ensure accurate MAC and alias settings.
• Enhance financial transparency and compliance by creating and maintaining accounting templates for cardholders in UFMS, facilitating accurate financial reporting.
Requirements
• Experience in Government Credit Card (Fleet, Purchase, Travel)
• Intermediate experience in MS Excel
• Experience working in a Helpdesk/End-user support environment
• Ability to work independently conducting in-person/remote interactions with government end-users
• Ability to establish and maintain effective working relationships with customers, vendors, internal employees and agency employees
• Good computer skills utilizing Microsoft Word, Excel and Outlook
• Excellent interpersonal communication skills, both oral and written
Nice-to-haves
• UFMS/Momentum experience is highly desirable
• Experience in CitiManager and E2 Travel
• Familiarity with SAP BusinessObjects and running reports
Benefits
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs