At arenaflex, we're committed to delivering exceptional patient care and providing a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate – Patient Care and Prescription Fulfillment Specialist, you'll play a vital role in ensuring our patients receive the best possible care and service. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. We're committed to delivering high-quality products and services, and our team of dedicated professionals is passionate about making a difference in our communities. As a Pharmacy Customer Service Associate, you'll be part of a dynamic team that's dedicated to providing exceptional patient care and service.
**Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate – Patient Care and Prescription Fulfillment Specialist, your key responsibilities will include:
* **Customer Experience**: Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.
* **Operations**: Provide customers with courteous, friendly, fast, and efficient service. Recommend items for sale to customers and recommend trade-up and/or companion items. Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
* **Pharmacy Operations**: Assist the pharmacist in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions. Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* **Inventory Management**: Assist with inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
* **Store Maintenance**: Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
* **Training and Development**: Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration. Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits.
**Essential Qualifications**
To be successful in this role, you'll need:
* **Basic Qualifications**: Must be fluent in reading, writing, and speaking English. Requires willingness to work flexible schedule, including evenings and weekend hours.
* **Preferred Qualifications**: Prefer six months of experience in a retail environment. Prefer to have prior work experience with arenaflex. Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications. Prefer good computer skills and knowledge of store inventory control. Prefer PTCB certification.
**Skills and Competencies**
To excel in this role, you'll need:
* **Excellent Customer Service Skills**: Provide exceptional customer service, including greeting customers, answering questions, and resolving issues.
* **Attention to Detail**: Accurately fill prescriptions, count, measure, and weigh medications, and verify medicine is correct.
* **Communication Skills**: Effectively communicate with customers, patients, and team members, including answering questions and resolving issues.
* **Teamwork**: Collaborate with team members to achieve goals and objectives, including assisting with inventory management and store maintenance.
* **Adaptability**: Be flexible and adaptable in a fast-paced environment, including working evenings and weekend hours.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their careers. As an Experienced Pharmacy Customer Service Associate – Patient Care and Prescription Fulfillment Specialist, you'll have opportunities to:
* **Earn and Maintain PTCB Certification**: Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
* **Attend Training and Complete PPLs**: Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits.
* **Develop Leadership Skills**: Develop leadership skills through mentorship and training programs.
* **Advance to Leadership Roles**: Advance to leadership roles, including Pharmacy Manager or Assistant Manager.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment. As an Experienced Pharmacy Customer Service Associate – Patient Care and Prescription Fulfillment Specialist, you'll work in a fast-paced environment with a dynamic team of professionals. We offer:
* **Flexible Scheduling**: Flexible scheduling, including evenings and weekend hours.
* **Competitive Compensation**: Competitive compensation and benefits package.
* **Opportunities for Advancement**: Opportunities for advancement and career growth.
* **Positive Work Environment**: Positive and inclusive work environment.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation and benefits package, including:
* **Competitive Salary**: Competitive salary based on experience and qualifications.
* **Benefits Package**: Comprehensive benefits package, including medical, dental, and vision insurance.
* **401(k) Plan**: 401(k) plan with company match.
* **Paid Time Off**: Paid time off, including vacation and sick leave.
* **Employee Discounts**: Employee discounts on arenaflex products and services.
**Conclusion**
If you're passionate about delivering exceptional customer service, have a keen eye for detail, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate – Patient Care and Prescription Fulfillment Specialist at arenaflex, you'll play a vital role in ensuring our patients receive the best possible care and service. Apply today and join our dynamic team of professionals!