At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals to join our team as a Customer Care Agent. As a key member of our customer experience team, you'll play a vital role in delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
**About arenaflex**
arenaflex is a leading innovator in the industry, known for our cutting-edge technology, commitment to excellence, and passion for delivering an unparalleled customer experience. With a strong focus on customer satisfaction, we're dedicated to creating a workplace that values diversity, inclusivity, and employee well-being. Our team is made up of talented individuals from diverse backgrounds, and we're committed to fostering a culture that encourages collaboration, creativity, and growth.
**The Role**
As a Customer Care Agent with arenaflex, you'll be responsible for providing top-notch support to our customers through various communication channels, including live chat, email, and phone. You'll be the voice of our customers, working closely with our core teams to identify areas for improvement and drive business growth. Your primary responsibilities will include:
* Handling live chat queries from customers regarding various topics, including deposits, withdrawals, gaming, and safer gambling
* Identifying trends in customer interactions and providing valuable insights to Senior Executives and Managers to support early identification of issues
* Resolving customer queries efficiently and effectively, often thinking outside the box to find creative solutions
* Identifying potentially vulnerable customers and providing them with the necessary support to ensure their well-being
* Maintaining the security and integrity of our site by adhering to our policies and procedures
* Listening to customer complaints and resolving them at the first point of contact or escalating them correctly when necessary
**What We're Looking For**
To succeed in this role, you'll need:
* Zendesk experience, with a strong understanding of how to navigate our customer service platform
* A keen attention to detail and a commitment to delivering 5-star quality service
* A minimum of 6 months of experience working in a high-volume service environment
* A deep understanding of the customer service industry and what it takes to be best in class
* Previous experience in iGaming is a plus, but not essential, as you'll receive comprehensive training
**What We Offer**
At arenaflex, we're committed to providing a comprehensive benefits package that recognizes your hard work and dedication. Our benefits include:
* A competitive salary package that reflects your value to our team
* Additional leave days to ensure you have the time you need to recharge and pursue your passions
* Dedicated birthday leave to celebrate this special day with your loved ones
* A generous four-week parental leave to support you during this significant life event
* International health and life insurance to protect you and your loved ones
* Wellness incentives to support your physical and mental well-being
* A growth allowance to help you develop new skills and advance your career
* A flexible working environment that caters to your needs and preferences
* A friendly and multinational team that values collaboration, camaraderie, and diversity
**Our Commitment to Diversity and Inclusion**
At arenaflex, we're dedicated to fostering a workplace that values and celebrates diversity. We welcome individuals from all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected.
**Work Schedule and Remoteness**
This part-time role operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. The shifts are 8am to 12pm and 6pm to 10pm. This can be a fully remote job from the EMEA time zone, with a minimum of 20 hours per week.
**Salary Range**
The salary range for this role is £11,000-£13,000 per annum, depending on your experience and qualifications.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex!