At arenaflex, we're revolutionizing the way people communicate and collaborate. As a leading provider of innovative collaboration solutions, we're seeking an experienced Full Stack Technical Consultant to join our team. As a key member of our Technical Account Consultant team, you'll collaborate closely with one of our largest customers to ensure their success with our products and services. This is a unique opportunity to work on cutting-edge conversational AI and cloud application development projects, leveraging your technical expertise and customer-facing skills to drive business growth and customer satisfaction.
**About arenaflex**
arenaflex is a global leader in collaboration solutions, empowering people to stay connected and get more done together. Our award-winning workplace culture is built on a commitment to delivering happiness, and we're proud to offer a variety of perks, benefits, and options to support our employees' physical, mental, emotional, and financial health. As a Zoomies, you'll work across teams to deliver impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.
**Key Responsibilities**
As a Full Stack Technical Consultant, you'll be responsible for:
* Collaborating with customers to understand their business needs and develop tailored solutions using our conversational AI and cloud application development expertise
* Designing, developing, and deploying virtual agents using major conversational AI platforms, including the creation and deployment of virtual agents
* Troubleshooting API errors and ensuring smooth integration between virtual agents and external systems (CRM, databases, etc.)
* Providing technical subject matter expertise on arenaflex's architecture and collaboration space
* Working closely with internal teams to ensure seamless delivery of customer solutions
* Managing internal procedures and working across departments to drive customer satisfaction and happiness
* Occasional onsite client visits to build relationships and encourage product usage
**Essential Qualifications**
* Bachelor's degree in Engineering, Computer Science, Technology, or equivalent work experience
* 6+ years of Technical Support engineering and Customer Service experience
* Familiarity with major conversational AI platforms, including the creation and deployment of virtual agents
* Proficiency in Python, JavaScript, or Node.js (especially when debugging or enhancing virtual agents)
* Experience working with REST APIs, SDK, and Webhooks to integrate virtual agents with backend services, databases, and third-party systems
* Solid understanding of core web technologies, like HTTP/HTTPS, REST, web socket, SSL/TLS
* Basic understanding of NLP concepts and how virtual agents process language and handle intents, entities, and dialogue management
* Understanding of cloud platforms like AWS, Google Cloud, or Microsoft Azure for deploying virtual agents in scalable, cloud-based environments
**Preferred Qualifications**
* Experience working with Managed Services and ITiL concepts and practices
* Project management experience, working within large/enterprise level and Telco space
* Excellent customer-facing skills and a background in consultation
* Flexibility to work on weekends and EMEA time zones, which may include evening shifts, depending on the specific needs of the business or customers
**Skills and Competencies**
* Strong technical expertise in conversational AI, cloud application development, and full-stack development
* Excellent problem-solving and analytical skills
* Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
* Strong project management skills, with experience working on large-scale projects
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack Technical Consultant, you'll have access to:
* Ongoing training and development opportunities to enhance your technical skills and knowledge
* Mentorship and coaching from experienced colleagues
* Opportunities to work on high-profile projects and contribute to the development of our products and services
* A dynamic and inclusive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
arenaflex is a remote-friendly company, and this role will be based in the US. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our company culture is built on a commitment to delivering happiness, and we offer a variety of perks, benefits, and options to support our employees' physical, mental, emotional, and financial health.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary range of $76,800 - $186,200, depending on experience and qualifications. In addition to the base salary, we offer a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* 401(k) matching program
* Flexible paid time off and holidays
* Professional development opportunities and training
* Access to cutting-edge technology and tools
* A dynamic and inclusive work environment that encourages collaboration and innovation
**How to Apply**
If you're a motivated and experienced Full Stack Technical Consultant looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. We believe that the unique contributions of all arenaflex employees are the driver of our success, and we are proud to be an affirmative action employer.