Join arenaflex, a global leader in communications and technology, as a Customer Service Representative- Work From Home. This is your opportunity to be the voice of arenaflex, creating meaningful connections with each customer while working from the comfort of your own home. As a member of our team, you'll redefine customer service, introducing the latest technology, services, and offers to our customers.
**About arenaflex**
arenaflex is a dynamic and innovative company that's constantly evolving to meet customer and competitive demands. We're committed to providing exceptional customer experiences, and we're looking for talented individuals like you to join our team. As a Customer Service Representative- Work From Home, you'll be a core part of our team, working remotely from home while being connected to our global network.
**Job Description**
As a Customer Service Representative- Work From Home, you'll be responsible for providing exceptional customer service to our customers, addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments, and advanced technical support. You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
**Key Responsibilities**
* Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers.
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
* Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
* Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.
**What You Can Look Forward To**
* Paid training to complete from in-center and home, and additional resources to support you.
* A competitive salary package, commensurate with experience.
* Opportunities for career growth and development, including training on the latest technology, devices, and products.
* A dynamic and supportive work environment, with a team of talented professionals who are passionate about delivering exceptional customer experiences.
* A range of benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
**Requirements**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential.
* Specific job assignments may require day, evening, weekend, or holiday hours.
* Occasional overtime may be required.
* WFH Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs).
+ An established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
+ AT&T will provide all of the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.).
**Preferred Qualifications**
* At least one year of customer service experience.
* Call Center experience.
* Advanced Typing/keyboarding skills.
**Special Job Requirements**
* Specific job assignments may require day, evening, weekend, or holiday hours.
* Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.).
* Be available, accessible, and accountable to participate in required security awareness training and testing.
* Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits.
* Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools.
* Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.).
* Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.).
* Be available, accessible, and accountable to participate in recurring management routines (e.g., team huddles, coaching, disciplinary actions, training, investigatory meetings, grievances, etc.).
**Physical Requirements**
* Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business.
**Basic Qualifications Tests**
* Applicants will be expected to pass any assessments or tests associated with the position.
**Training**
* Classroom and/or virtual training as dictated by needs of the business (e.g., in other areas within the broad duties of general customer care once competency has been demonstrated).
* On-the-job training.
**Weekly Hours**
* 40 hours per week.
**Time Type**
* Regular.
**Location**
* Little Rock, Arkansas.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity (EEO) employer and provides reasonable accommodations for qualified individuals with disabilities.
**Apply Now**
If you believe you have what it takes to join our team as a Customer Service Representative- Work From Home, submit your application without delay. We're keen to hear from talented candidates like you.