At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're seeking a talented and experienced Customer Service Representative to join our remote team. If you're a customer-centric professional with a strong work ethic and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a dynamic and employee-centric organization that prides itself on promoting from within and fostering a culture built on communication and teamwork. Our talented team of professionals provides exceptional service experiences for consumers of well-known brands via phone, social media, live chat, and email. We're committed to inspiring and developing our employees to effectively empathize with consumers, create experiences that provide promotion opportunities from within, and motivate and encourage our employees to contribute new viewpoints that add to our team-oriented culture.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for handling customer inquiries and complaints, documenting and updating customer records, maintaining a knowledge base of evolving products and services, and increasing customer retention by implementing creative problem-solving skills. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Handle customer inquiries and complaints in a professional and timely manner
* Document and update customer records based on interactions
* Maintain a knowledge base of the evolving products and services
* Increase customer retention by implementing creative problem-solving skills
* Handle numerous customer inquiries promptly, accurately, and efficiently
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
* Participate in ongoing training and development to stay up-to-date on products and services
* Meet or exceed performance metrics and standards
**Preferred Skills**
* Minimum of 2 years customer service experience in a call center environment
* Experience supporting brand products and services
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Minimum HS diploma, college preferred
* Experience with diagnosing and troubleshooting
* Has experience supporting consumer products and/or services
**Training and Development**
* Product training: Understanding of our client's range of products, ingredients, application, adverse effects, etc.
* Systems training: How to use CRM and ACD Tools
* Remote training: via the video conference platform Zoom
* 100% Attendance
**Why Join arenaflex?**
* We inspire and develop employees to be able to effectively empathize with consumers
* We create experiences that provide promotion opportunities from within
* We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture
* We offer a competitive salary and benefits package
* We provide ongoing training and development opportunities to help you grow and succeed in your career
**Home Environment and Work Space**
* Dedicated home office workspace, preferably a separate room with its own door
* Adequate space to set up the workstation
* Ability to hardwire internet (plug directly into your router)
* Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
* Agents are responsible for maintaining the workspace in a safe condition
* Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:
+ Loud music
+ Non-work-related phone calls
+ Other household members
+ You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
**How to Apply**
If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.