At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a remote call center customer service representative, you'll play a vital role in helping Maryland residents navigate the complexities of health insurance coverage. If you're a people person with a knack for problem-solving and a desire to make a positive impact, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the health insurance industry. Our mission is to empower individuals and families to make informed decisions about their health coverage, and we're committed to delivering exceptional customer service that exceeds expectations. As a remote call center customer service representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.
**Key Responsibilities**
As a customer service representative, you'll be responsible for:
* Answering inbound phone calls to provide information and assistance regarding health care insurance options
* Updating customer and account information as needed
* Updating case records and notating the purpose of each call
* Utilizing multiple database applications as resources
* Being open to feedback for continuous improvement and growth
* Responding to general customer inquiries
* Striving to meet performance metrics for continued professional growth opportunities
**Requirements**
To succeed in this role, you'll need:
* A high school diploma or equivalent (college attendance/degree is preferred)
* Strong verbal and written communication skills
* Minimum 1 year of call center experience
* Minimum 1 year of healthcare experience
* Computer proficiency
* Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance
* Strong interpersonal skills and the ability to engage and interact well with consumers and coworkers
* Ability to problem-solve, prioritize, and multi-task (utilize multiple computer applications while talking to a consumer)
* Must be flexible, reliable, and available for occasional overtime as needed
* Must be able to pass required skill and knowledge assessment tests
* Able to commit to 3 weeks of class training without missing any time from work (days of training)
* Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work
**Preferred Qualifications**
* Experience working in a high-volume call center environment
* Knowledge of health insurance coverage and terminology
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities
* Experience with customer relationship management (CRM) software
**Work Environment and Culture**
As a remote call center customer service representative, you'll have the flexibility to work from home and enjoy a range of benefits, including:
* Competitive salary ($16.13 per hour)
* Comprehensive benefits package, including dental insurance, health insurance, and vision insurance
* Opportunity to work in a dynamic and supportive team environment
* Flexible scheduling to accommodate your needs
* Ongoing training and development opportunities to help you grow in your career
* Referral bonus program (refer a friend and receive $50 after they work 90 days)
**Training and Development**
As a new hire, you'll participate in a comprehensive training program that includes:
* 3 weeks of class training to learn the basics of health insurance coverage and customer service
* 4 weeks of supervised call taking (nesting) to develop your skills and confidence
* Ongoing coaching and feedback to help you succeed in your role
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply today and join our team at arenaflex.