Are you passionate about delivering exceptional guest service and making a positive impact on the lives of others? Do you have a knack for problem-solving and a strong desire to learn and grow in a dynamic environment? If so, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat, where you will play a vital role in supporting guests with disabilities and providing an outstanding experience.
**About arenaflex**
arenaflex is a world-renowned entertainment and media conglomerate that has been a leader in innovation and creativity for over nine decades. With a rich history of storytelling and imagination, arenaflex has become a household name, synonymous with magic, wonder, and enchantment. Our mission is to create unparalleled experiences that inspire, educate, and entertain audiences around the world. As a member of our team, you will be part of a vibrant community that values diversity, inclusivity, and excellence.
**Job Summary**
As an eCommerce Specialist - Video Chat, you will be responsible for providing exceptional guest service, primarily assisting guests with registering for Disability Access Service. This includes addressing accessibility needs, supporting guests' digital experience (website and My arenaflex Experience app), and managing bookings. You will work closely with guests to understand their needs, provide personalized support, and ensure a seamless experience. Your strong communication skills, problem-solving abilities, and capacity to handle sensitive situations with integrity will make you an invaluable asset to our team.
**Responsibilities**
* Proactively answer guest accessibility-related questions and make recommendations for our guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
* Communicate efficiently through video/phone calls and be able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
* Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
* Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
* Meet required departmental metric expectations and efficiency goals when handling guest accounts
* Complete all required arenaflex training and compliance courses
* Flexible with work schedule, including overtime, weekends, and holidays
**Essential Qualifications**
* Sales and service experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services
* Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
* Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
* Written, verbal, and interpersonal communication skills
* Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
**Preferred Qualifications**
* Previous experience working with individuals with disabilities or accessibility needs
* Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
* Sales and closing skills when overcoming objections
* Bilingual
* Knowledge of Theme Parks, Guest, and Cast Tools is a plus: arenaflex App, My arenaflex Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
**Work Environment and Company Culture**
As an eCommerce Specialist - Video Chat, you will be part of a dynamic and inclusive team that values diversity, equity, and inclusion. You will work in a fast-paced, customer-centric environment that requires flexibility, adaptability, and a passion for delivering exceptional guest service. Our team is committed to creating a workplace culture that is welcoming, supportive, and empowering, where every individual can grow, learn, and thrive.
**Compensation, Perks, and Benefits**
* Starting pay rate: $18.90/hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off, including vacation, sick leave, and holidays
* Opportunities for career growth and professional development
* Access to exclusive arenaflex events and experiences
**Career Growth Opportunities and Learning Benefits**
As an eCommerce Specialist - Video Chat, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and development programs, including:
* Paid training classes to ensure you have the skills and knowledge needed to succeed in your role
* Ongoing coaching and feedback to help you grow and develop in your career
* Opportunities for advancement to leadership roles and specialized positions within the company
* Access to exclusive arenaflex events and experiences that will help you develop your skills and knowledge
**How to Apply**
If you are passionate about delivering exceptional guest service and making a positive impact on the lives of others, we invite you to apply for the eCommerce Specialist - Video Chat role at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email
[email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
**Contact Us**
If you have any questions or would like to learn more about the eCommerce Specialist - Video Chat role at arenaflex, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our team!