At arenaflex, we're dedicated to building a strong client base of raving fans. Our Customer Success team is a key department that plays a vital role in ensuring our customers get maximum value from our suite of products. As a Customer Success Manager, you will be responsible for developing close relationships with enterprise-level clients and creating best-in-class workflows that optimize client ROI. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team is comprised of talented individuals who share a common goal: to deliver exceptional value to our customers. We're committed to fostering a culture of collaboration, innovation, and continuous learning. Our remote work environment allows us to attract top talent from all over the world, and we're excited to welcome a new team member to our dynamic and growing organization.
**Key Responsibilities**
As a Customer Success Manager at arenaflex, you will be responsible for:
* On-boarding, managing, renewing, and upselling a book of customers, including owning a net retention rate target
* Teaching our customers how to effectively use our products and guiding them through the behavior change process
* Uncovering adoption blockers for our customers and taking targeted actions proactively. Success requires hustle (e.g., cold-calling inactive clients) and great communication skills
* Identifying expansion opportunities and upselling customers
* Occasionally visiting customers on-site to build key client relationships
* Recording training videos and hosting webinars
* Debugging customer issues and clearly communicating findings to engineering
* Distilling customer feedback into thoughtful, succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time.
**Hours / Location**
This is a full-time remote contract position for a total duration of 3 months. The ideal candidate understands that clients' needs may extend past normal workday hours on occasion. arenaflex is a remote company based all over the US and internationally.
**Travel**
This position requires occasional travel to conferences and onsite visits with our customers. We anticipate travel up to 15% of the time on an as-needed basis.
**Requirements**
To succeed in this role, you will need:
* 2 years of customer success, or account management with a track record of high performance
* Understanding of the difference between a customer success role (proactive, strategic) and a customer support role (answering customer requests)
* Ability to embrace tough conversations with challenging customers. The ability to push back on customer complaints and move a narrow conversation into a higher-level strategic discussion, and to root-cause challenges beyond stated issues
* Excellent written and verbal communication skills
* High attention to detail
* Highly proactive
* Efficient time management and ability to prioritize
* Skilled with using various software tools (G Suite, CRMs like Salesforce, project management tools like Jira / Trello, etc)
* Ability to work regular US business hours
* Great references
* Bachelor's degree preferred, but not required
**Outcomes**
Once you join arenaflex, here's how you can expect to:
* Build key relationships and manage the day-to-day success for our Insurance clients
* Receive support throughout the organization to fully get you up to speed
* Be on a team that is looking for your feedback and ideas
* Join an amazing team that is client-centric and focused on building for the present and future
**Compensation and Benefits**
We offer a competitive compensation package, including:
* Salary: $6,500 - $7,500 per month
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible remote work arrangements
* Comprehensive benefits package (health, dental, vision, etc.)
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers page](https://www.career.com/job/arenaflex/customer-success-manager-3-month-contract-remote/j202502181053543901435).