At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of contact center and debt collections services, we're dedicated to delivering exceptional experiences that drive loyalty and growth. We're now seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
**About arenaflex**
arenaflex is a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. We specialize in business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. Our clients include top brands across various industries, and we're committed to providing them with the highest level of service and support.
**Position Scope**
As a Customer Service Representative at arenaflex, you'll play a critical role in providing exceptional customer experiences that drive loyalty and growth. Your primary responsibility will be to communicate with customers via phone calls, email, live chat, or other means as needed. You'll be responsible for resolving customer inquiries, addressing concerns, and providing solutions that meet their needs.
**Key Responsibilities**
* Communicate with customers via phone calls, email, live chat, or other means as needed
* Exceed daily quotas consisting of inbound/outbound phone calls, emails, and live chats
* Record detailed notes of customer communication
* Maintain real-time communication by keeping inventory volume current
* Create life-long customers by responding to their inquiry in a way that is creative, personal, comprehensive, unique, and consistent to demonstrate the customer's value
* Maintain high standards of professionalism and customer service expected by our clients by demonstrating efficient and courteous responses in a timely and friendly manner
* De-escalate situations involving dissatisfied customers
* Record and document customer interaction. Input necessary data and keep records to identify trends for escalation
* Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible
* Operate in a remote work environment by utilizing proficient computer skills and technical knowledge
* Adapt to a fast-paced and ever-changing work environment
* Willing to work a customer service schedule, based on high volume days and times in the restaurant/hospitality industry
* Maintain consistent and undivided attention to assigned responsibilities
* Other duties as assigned
**Required Skills/Abilities**
* Clear and articulate telephone voice without major background noise or distractions
* Ability to plan, prioritize, and organize workloads
* Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly
* Must be a reliable individual able to provide consistently excellent work performance
* Experience with a multi-line phone system
* Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing
* Upbeat and positive attitude
* Ability to maintain the reputation of arenaflex and any assigned clients
* Ability to adapt to change in a rapidly expanding dynamic organization
**Qualification/Education and Experiences**
* Independent self-starter with excellent time management skills
* Strong customer service skills (1-3 years' experience in a customer service capacity)
* High School diploma or GED required
* Must be at least 18 years of age
* Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed)
* Must be able to work every other weekend
**Physical Requirements**
* Prolonged periods sitting at a desk and working on a computer and telephone
* Must be able to lift up to 15 pounds at times
**Why Join arenaflex?**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure your success
**Equal Employment Opportunity**
arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.