At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in achieving this goal by providing legendary service to our customers. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible service and products. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong attention to detail and organizational skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
**Career Growth Opportunities and Learning Benefits**
As a Customer Service Representative at arenaflex, you'll have opportunities to grow and develop your skills and career. We offer:
* Tuition Assistance Program that covers professional continuing education
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Compensation and Perks**
* Pay from $25 to $27 per hour with significant growth and earning potential!
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**How to Apply**
If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you! Apply now to join our team of Customer Service Representatives at arenaflex.