At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative – Community Resource Navigator, you'll play a vital role in helping our members find local community resources to meet their social needs. If you're passionate about providing top-notch service, have a heart for helping others, and are fluent in Spanish or another language, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare company that's committed to transforming the way we deliver care. Our purpose is to bring our heart to every moment of your health, and we're driven by a passion for innovation, collaboration, and compassion. At arenaflex, we believe that every interaction with our members, patients, and colleagues should be a positive and empowering experience.
**Our Heart At Work Behaviors**
Our Heart At Work Behaviors are the foundation of our culture and guide our actions every day. They're designed to support our purpose and help us deliver exceptional service to our members. As a Customer Service Representative – Community Resource Navigator, you'll embody these behaviors and help us create a culture of empathy, respect, and inclusivity.
**Key Responsibilities**
As a Customer Service Representative – Community Resource Navigator, you'll be responsible for:
* Performing inbound and outbound calls to members who need help finding local community resources to meet their social needs
* Providing personalized support and guidance to members, using your knowledge of community resources and Medicaid benefits
* Collaborating with internal teams to resolve member issues and concerns
* Maintaining accurate records and documentation of member interactions
* Participating in ongoing training and development to enhance your skills and knowledge
* Embodying arenaflex's Heart At Work Behaviors and promoting a positive team culture
**Essential Qualifications**
To be successful in this role, you'll need:
* A minimum of 12 months of customer service or service industry-related experience, with a proven track record of delivering exceptional service
* Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens
* Working knowledge of Microsoft products (Outlook, Excel, folders)
* A designated workspace free from noise and other distractions
* High-speed internet with the ability to hardwire via ethernet from cable modem to PC
* Bilingual (Spanish or another language) preferred and must be able to pass language certification, if bilingual
**Preferred Qualifications**
While not required, the following qualifications will make you a strong candidate:
* At least 1 year in a call center setting
* Inbound/outbound call center experience
* Knowledge of Medicaid
* Personal experience with community resource navigation to assist with Medicaid needs
* Strong communication skills (oral and written)
* Strong analytical and problem-solving skills
* Active listening proficiency
* Ability to be receptive to feedback and to embrace continuous improvement
* Positive attitude and strong interpersonal skills
* Ability to display empathy towards customers' needs and concerns
* Desire to contribute to building a positive team spirit
**Education**
* GED/High School Diploma
**Work Environment and Culture**
As a Customer Service Representative – Community Resource Navigator, you'll work in a fast-paced, dynamic environment that's dedicated to delivering exceptional service. You'll be part of a collaborative team that's passionate about making a difference in people's lives. arenaflex offers a range of benefits and perks, including:
* Competitive pay range: $17.00 - $25.65
* Comprehensive medical, dental, and vision benefits
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Well-being programs, education assistance, and free development courses
* CVS store discount and discount programs with participating partners
* Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year
**How to Apply**
If you're passionate about delivering exceptional customer service and have a heart for helping others, we want to hear from you! Apply now to become a Customer Service Representative – Community Resource Navigator at arenaflex.