At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Customer Service Advisor, you'll play a vital role in helping our customers resolve their post-purchase needs, from tracking orders to checking order status and more. If you're passionate about providing exceptional service and helping customers feel heard, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of business process services and solutions, serving Fortune 100 companies and over 500 governments worldwide. Our team of dedicated associates is passionate about delivering exceptional outcomes for our clients and the people who count on them. We're committed to creating a culture where individuality is noticed and valued every day.
**Job Summary**
As a Customer Service Advisor, you'll be responsible for handling inbound calls from customers with inquiries about their recent purchases. You'll use your problem-solving skills to find quick solutions and resolve any issues, helping to de-escalate frustrated customers with empathy and professionalism. You'll also have the opportunity to occasionally assist with upselling or cross-selling when appropriate and necessary.
**Key Responsibilities**
* Handle inbound calls from customers with inquiries about their recent purchases
* Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Use your problem-solving skills to find quick solutions and resolve any issues
* Help de-escalate frustrated customers with empathy and professionalism
* Occasionally assist with upselling or cross-selling when appropriate and necessary
**Who We're Looking For**
* A compassionate and patient individual with excellent communication and soft skills
* Strong problem-solving abilities and a knack for de-escalating upset customers
* Someone who thrives in a high-volume, fast-paced environment
* Experience in customer service or call centers is a plus, but not required – training will be provided!
**Why You'll Love Working with Us**
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Health Benefits: Medical, dental, and vision coverage starting day one
* PTO: Accrue paid time off starting after 180 days
* Bonuses: Performance-based bonus incentives to reward your hard work and success
**Requirements**
* 18 years or older
* High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months experience in customer service
* Have high-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* Have a secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Be flexible in working hours, seven days per week, including weekend days
* Reside in one of our US hiring zones
**We're an Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for People with Disabilities**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
**Health and Safety**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now!**
If you're passionate about providing exceptional service and helping customers feel heard, we want to hear from you! Apply now for the Customer Service Advisor – Remote Opportunity with arenaflex and take the next step in your career!