At arenaflex, we're revolutionizing the future of proactive care with our comprehensive longevity medicine program. As the largest longevity medicine program in the U.S., we're dedicated to empowering individuals to take control of their health and well-being. Our innovative approach combines diagnostics, expert care, and science-backed therapies to support peak health. We're seeking an ambitious and compassionate Customer Experience Associate to join our team and deliver exceptional support to our members.
**About arenaflex**
arenaflex is a pioneering organization at the forefront of proactive health and wellness. Our mission is to provide individuals with the tools and resources they need to achieve optimal health and well-being. We're committed to delivering a seamless and personalized experience to our members, and we're looking for a talented individual to help us achieve this goal.
**Job Summary**
As a Customer Experience Associate, you'll play a critical role in building relationships with our members and understanding their unique goals and needs. You'll work closely with our clinical and diagnostic teams to provide high-touch, ongoing support and educate members on the benefits of our diagnostic tests, supplements, pharmaceuticals, and expert care. This is an exciting opportunity for an ambitious associate with a passion for health and wellness to join our team and make a meaningful impact.
**Responsibilities**
* Respond to customer inquiries across email, phone, SMS, and other messaging systems with excellent tone, grammar, and spelling for written communications
* Actively engage new subscribers and members as needed to ensure they convert successfully, receive an exceptional onboarding, and have ongoing support throughout the duration of their membership
* Anticipate and address member concerns with empathy, delivering an exceptional customer journey
* Resolve issues in a personalized, accurate, and timely manner
* Provide concierge experience to our customers by offering advice related to products and services
* Become an expert in all arenaflex systems, processes, products, and service offerings and maintain up-to-date knowledge in a fast-changing environment
* Complete trainings and up-trainings as needed
* Maintain the highest level of discretion when dealing with customer issues
* Strive to meet and exceed structured performance targets
* Report on customer trends and feedback
* Complete occasional overtime when needed by the business to maintain SLAs
**Requirements**
* 2 years of work experience
* 1 year of experience in a customer-facing support role. Experience working in a remote, health-related field or role is preferred
* Ability to balance efficient execution with a high attention to detail, and quality, in a fast-paced, omnichannel environment
* Exceptional organizational skills while prioritizing tasks, and team collaboration
* Comfortable adapting to evolving tech tools and platforms, working in multiple systems at once, and navigating multiple sources of information. Experience with Zendesk is preferred
* Excellent problem-solving and communication skills
* Ability to demonstrate strong writing skills, spelling, and grammar
* Possesses a customer-first, eager-to-help approach. Strong phone and escalation skills preferred
* Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team. Experience working remotely is strongly preferred
* Ability to work non-standard business hours, including weekends, evenings, and holidays. PST hours are strongly preferred
* Demonstrated experience working in a fast-paced agile environment, while successfully navigating ambiguity
**What We Offer**
* A talented, creative, and High-EQ team
* Company-provided computer and required equipment
* Competitive pay with equity compensation
* Complimentary arenaflex Membership for Full-Time Employees
* Generous benefits package including Healthcare, Dental, Vision, Life Insurance, and Wellness Care
* Ability to create the culture of the organization as an early key contributor
* Opportunity to truly have an impact within a growing organization
* 100% remote working environment
**Compensation**
$19 - $22 an hour
Hourly: $19-22/hr commensurate with experience
**Important Note**
Please be aware that job scams are on the rise. If you are contacted for this role, it will be from a team member with an email address domain of @arenaflex.com. Our company does not use Microsoft Teams and will never ask you to disclose your banking information.
**How to Apply**
If you're passionate about health and wellness and are looking for a challenging and rewarding role, please submit your application through our website. We can't wait to hear from you!