Job Summary: We are seeking an experienced Customer Service Team Lead to manage a team of 5-10 customer support agents in a remote setting. As a key member of our Customer Service team, you will be responsible for ensuring high-quality service delivery, meeting customer service targets and KPIs, and driving process improvements. If you have a passion for customer service, leadership experience, and a knack for elevating customer experiences, we want to hear from you. Key Responsibilities: Manage and prioritize customer contact volumes to ensure high-quality service delivery Lead, motivate, and support a team of customer support agents Monitor and analyze customer service metrics to optimize performance and anticipate issues Collaborate with other departments to drive product improvements and elevate the customer experience Ensure compliance with regulatory standards (FCA, GDPR, KYC/AML) Requirements: Proven leadership experience in a remote team management setting Knowledge of management techniques and data-driven decision-making Track record of setting and meeting targets and KPIs Extensive use of support tooling (Intercom preferably) Analytical skills to interpret data, identify trends, and drive insights Exceptional communication and negotiation skills Customer-centric approach with a knack for enhancing customer experiences What We Offer: Competitive salary: £34,000 - £37,000 per annum Discretionary share option bonus Workplace pension scheme Private medical insurance Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees Flexible working arrangements Unlimited holiday Annual £1500 Personal Learning Allowance £30 per month Chip Fitness Benefit Company laptop Our Culture: At Chip, we're passionate about building wealth for our generation. We're a diverse and dynamic team of 160 people who are driven, passionate, and fun-loving. We value accountability, boldness, and collaboration, and we're committed to creating an inclusive environment where everyone can thrive. How to Apply: If you're excited about this opportunity and have the skills and experience we're looking for, please apply now! We can't wait to hear from you. Apply for this job