About arenaflex – Powering Communities, Protecting People
At arenaflex, we don’t just deliver energy – we deliver confidence, safety, and a brighter future to millions of households and businesses every single day. Our mission is to build resilient infrastructure that keeps lights on, homes warm, and essential services running, even when nature throws a curveball. As a leader in the utility sector, arenaflex is proud of its reputation for innovation, environmental stewardship, and a people‑first culture. Joining our team means becoming part of an organization where every role directly contributes to the well‑being of the communities we serve.
Why This Role Is a Game‑Changer
The Customer Field Operations Crew II position is far more than a job title; it’s an invitation to make a tangible difference in the lives of our customers. You’ll work hands‑on with state‑of‑the‑art equipment, solve real‑world problems on the front lines, and collaborate with seasoned professionals who value safety, precision, and teamwork. Whether you’re laying new pipeline sections, responding to emergency leaks, or performing routine maintenance, every task you complete helps ensure that families across Wilmington and the surrounding region enjoy reliable, uninterrupted service.
Key Responsibilities – What Your Day Might Look Like
- Operate heavy‑duty machinery—including backhoes, trenchers, cranes, and jackhammers—to excavate, install, and maintain underground pipelines.
- Perform precision pipe work: cut, thread, re‑wrap, and “squeeze‑off” both steel and plastic pipe sections, ensuring leak‑free connections.
- Install and secure leak clamps, fuse plastic pipe, and set up taps in preparation for service activation.
- Execute detailed site excavation plans, layout lines, and conduct traffic control to protect both crew members and the public.
- Locate existing pipelines using detection equipment, assist with purges, retire services, and relocate service lines as required.
- Change stop‑cocks, perform routine equipment maintenance, and verify that all tools are in optimal condition before each shift.
- Respond rapidly to emergency gas‑leak situations, utilizing SCBA equipment and adhering to strict safety protocols.
- Document work performed, complete service tickets, and communicate findings to dispatch and control centers.
- Assist teammates with a variety of related activities, including equipment transport, tool organization, and site clean‑up.
- Maintain a proactive safety mindset, conducting pre‑task hazard assessments and adhering to arenaflex’s zero‑incident goals.
Essential Qualifications – The Foundations You Need
- Valid Class A Commercial Driver’s License (CDL) with a clean driving record.
- High School diploma or GED equivalent.
- Minimum three (3) years of hands‑on experience operating backhoes, excavators, or comparable heavy equipment in an excavation or utility‑construction environment.
- Demonstrated ability to perform physically demanding tasks, including lifting up to 100 lbs, frequent bending, stooping, climbing, and working on uneven terrain.
- Weight restriction compliance: ability to safely operate equipment with a maximum load capacity of 275 lbs.
- Strong mechanical aptitude and proven proficiency with hand tools (grinders, brushes, wrenches, “squeeze” tools, heating irons, etc.).
- Excellent hand‑eye coordination, keen eyesight, good hearing, and a reliable sense of smell for detecting gas odors.
- Willingness to work flexible schedules, including evenings, weekends, rotating shifts, and on‑call emergency response.
- Ability to obtain and maintain any required state or local certifications for pipeline installation and gas‑leak response.
Preferred Qualifications – What Makes a Candidate Stand Out
- Formal training or certification in underground utility construction, gas‑line installation, or an accredited apprenticeship program.
- Prior experience with traffic control procedures and coordination with municipal authorities.
- Proficiency in using pipeline detection devices, GPS mapping tools, and electronic documentation software.
- Strong interpersonal skills, with a proven track record of effective communication in high‑stress environments.
- Safety certifications such as OSHA 10‑hour, Confined Space Entry, or Hazardous Materials handling.
- Demonstrated ability to mentor junior crew members and contribute to a culture of continuous improvement.
Core Skills & Competencies – The Toolkit for Success
- Technical Mastery: Ability to read and interpret pipeline schematics, site plans, and work orders.
- Problem‑Solving: Quick identification of issues, such as pipe obstructions or leak sources, and implementation of corrective actions.
- Physical Stamina: Sustained endurance for long shifts in adverse weather, including heat, cold, rain, or high humidity.
- Safety Focus: Commitment to personal and crew safety, including proper use of PPE, SCBA, and adherence to lock‑out/tag‑out procedures.
- Team Collaboration: Ability to work cohesively with dispatch, control centers, engineers, and field supervisors.
- Adaptability: Flexibility to adjust to shifting priorities, emergency call‑outs, and evolving regulatory requirements.
- Attention to Detail: Precise execution of pipe cuts, threads, and re‑wraps to prevent future failures.
Work Environment & Conditions
Field work is inherently dynamic. You’ll spend the majority of your time outdoors, navigating uneven terrain, dense vegetation, and variable weather conditions. While many tasks are performed during daylight hours, emergency response may require night‑time or weekend deployments. The role involves frequent interaction with local wildlife and insects, so a robust health‑and‑safety mindset is essential. All crew members are expected to wear appropriate personal protective equipment (PPE) at all times and to be comfortable operating in confined spaces when needed.
Compensation, Perks & Benefits – Investing in You
arenaflex offers a competitive salary package that reflects your experience, certifications, and the demanding nature of the role. In addition to base pay, eligible crew members receive:
- Comprehensive health, dental, and vision insurance.
- Retirement savings plans with company matching contributions.
- Paid time off (PTO) and holiday pay that increase with tenure.
- Shift differentials for evening, night, and weekend work.
- Professional development stipend for certifications, training courses, and industry conferences.
- Uniform and equipment allowances, including tool kits and safety gear.
- Employee assistance programs (EAP) for mental‑health and personal support.
- Relocation assistance when applicable, to help you transition smoothly to the Wilmington area.
Career Growth & Learning Opportunities
At arenaflex, we view every position as a launchpad for future leadership. As a Customer Field Operations Crew II, you’ll have access to a structured career pathway that can lead to senior crew lead, field supervisor, or specialist roles such as Pipeline Integrity Analyst. Our learning ecosystem includes:
- Mentorship programs pairing you with seasoned field experts.
- In‑house training modules on advanced equipment operation, safety culture, and regulatory compliance.
- Tuition reimbursement for relevant technical degrees or certifications.
- Opportunities to cross‑train in complementary departments, such as transmission, distribution, and emergency management.
By consistently delivering high‑quality work and demonstrating a commitment to safety, you’ll be recognized in arenaflex’s performance‑based recognition program, opening doors to promotions, bonuses, and special project assignments.
Our Culture – People‑First, Safety‑First
arenaflex believes that a diverse, inclusive, and respectful workplace fuels innovation. Our core values—Integrity, Excellence, Collaboration, and Community—guide every decision we make. As part of our crew, you will experience:
- Regular team‑building events that celebrate milestones and foster camaraderie.
- Open‑door communication channels with senior leadership, encouraging ideas and feedback.
- Employee resource groups (ERGs) that support underrepresented communities and promote cultural awareness.
- A steadfast commitment to environmental responsibility, with initiatives aimed at reducing carbon emissions and protecting local ecosystems.
How to Apply – Take the Next Step Toward a Meaningful Career
If you are ready to bring your expertise, passion for safety, and dedication to community service to a dynamic field operations team, arenaflex wants to hear from you. Click the button below to start your application journey. Our recruitment specialists are standing by to guide you through the process, answer any questions, and ensure that your experience is smooth and rewarding.
Apply Now – Join arenaflex’s Field Operations Crew
Final Thought
Choosing a career with arenaflex means aligning yourself with a purpose‑driven organization where your work has immediate, measurable impact. From the moment you step onto the job site, you’ll be part of a team that values safety, professionalism, and the trust that our customers place in us every day. Don’t miss this opportunity to grow, learn, and make a lasting difference. Apply today and become a vital link in the chain that powers tomorrow.