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About arenaflex
arenaflex is a world‑renowned leader in beverage innovation and consumer experience, with a legacy that spans more than a century. From humble beginnings to a global network of partners, arenaflex continues to refresh the world by delivering iconic brands, breakthrough flavors, and sustainable solutions that matter to consumers and communities alike. Our purpose is simple yet powerful: to refresh the world and make a difference. To achieve this, we empower our people with a growth mindset, foster an inclusive environment, and champion continuous learning. As we expand our footprint across the United States and beyond, we are seeking passionate, results‑driven professionals who want to shape the future of customer engagement and drive meaningful revenue growth.
Why This Role Matters
In today’s fast‑moving marketplace, the ability to build and nurture deep, data‑driven relationships with key accounts is a competitive advantage. As a Customer Development Manager at arenaflex, you will be the linchpin that connects our brand strategy with the real‑world needs of retailers, distributors, and other strategic partners. Your success will directly influence volume, revenue, and brand equity, helping arenaflex sustain its market leadership while delivering measurable value to every customer you serve.
Key Responsibilities
- Proactive Outreach: Initiate high‑impact telephone conversations with senior decision‑makers, establishing credibility and securing commitment for new initiatives and sales programs.
- Strategic Business Reviews: Conduct regular, data‑rich business review sessions to assess performance, reaffirm joint strategies, and co‑create operational value for customers.
- Opportunity Discovery: Leverage account diagnostics, market analytics, and direct observations to surface growth opportunities that align with the customer’s strategic priorities.
- Implementation Coordination: Partner with cross‑functional teams—including mechanical service, installation, and distribution—to execute agreed‑upon initiatives within your geographic territory.
- Contract Negotiations: Lead or support negotiations and re‑negotiations, working closely with arenaflex’s Contracts and Finance teams to formalize mutually beneficial agreements.
- Funding & Reimbursements Management: Oversee marketing reimbursements and local store funding programs, ensuring optimal ROI and timely execution.
- CRM Excellence: Accurately log all customer interactions in arenaflex’s CRM platforms (e.g., Salesforce, Power BI) to maintain a single source of truth for account activity.
- Performance Optimization: Track personal and team metrics, continuously refining contact strategies to exceed sales targets and improve efficiency.
- Feedback Loop: Provide actionable insights to the Customer Development Leadership Team on market trends, process improvements, and performance blockers.
- Personal Development: Create and follow an Individual Development Plan (IDP) that aligns personal growth goals with arenaflex’s career pathways.
- Additional Duties (as needed): Facilitate contract renewals, resolve service issues, approve reimbursements, support account transfer requests, and develop high‑impact customer presentations.
Essential Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field (required).
- Minimum of 1 + year of frontline sales or account‑management experience (preferred).
- Demonstrated ability to communicate persuasively and influence senior‑level stakeholders.
- Strong analytical mindset with proven problem‑solving skills and a track record of delivering viable solutions.
- Exceptional customer‑service orientation with a focus on quality and satisfaction.
- Excellent verbal and written communication abilities.
- Collaborative spirit and proven success working in cross‑functional teams.
- Active listening skills that uncover hidden opportunities and drive strategic outcomes.
- Robust time‑management and organizational capabilities; ability to prioritize competing demands.
- Proficiency with CRM and data‑analysis tools such as Salesforce, Power BI, Microsoft Outlook, and other arenaflex‑specific platforms.
Preferred Qualifications & Attributes
- Experience in the beverage, consumer packaged goods (CPG), or retail industry.
- Familiarity with contract negotiation processes and financial modeling.
- Track record of exceeding sales quota in a remote or hybrid environment.
- Certification in sales methodologies (e.g., MEDDIC, Challenger, SPIN).
- Demonstrated commitment to continuous learning and personal development.
Core Skills & Competencies
- Account Management: Ability to nurture long‑term, mutually beneficial relationships.
- Active Listening: Skillful at extracting insights from conversations and data.
- Business Acumen: Understanding of market dynamics, pricing strategies, and profitability drivers.
- Influencing & Persuasion: Capability to win buy‑in across diverse stakeholder groups.
- Cross‑Functional Collaboration: Seamlessly work with marketing, finance, logistics, and operations teams.
- Sales Initiative Execution: Proven ability to launch and scale complex sales programs.
- Time Management: Efficiently balance prospecting, client meetings, and internal coordination.
- Technology Fluency: Proficient with modern sales enablement tools, data visualization, and virtual communication platforms.
Career Growth & Learning Opportunities
arenaflex invests heavily in the development of its people. As a Customer Development Manager, you will gain access to:
- Mentorship from senior sales leaders and regional directors.
- Structured learning pathways, including certifications in advanced sales techniques and data analytics.
- Opportunities to lead high‑visibility projects, such as national roll‑outs of new product lines.
- Potential career progression into senior account‑management roles, regional sales leadership, or specialty strategy positions.
- Regular participation in industry conferences, internal innovation summits, and customer‑centric workshops.
Compensation & Benefits
arenaflex offers a competitive total rewards package designed to attract top talent and support long‑term well‑being:
- Base Salary: $85,000 – $100,900 annually, commensurate with experience and geography.
- Performance Incentive: Annual Incentive Reference Value of 7.5 % of base salary, tied to measurable sales targets.
- Health & Wellness: Comprehensive medical, dental, and vision coverage; flexible spending accounts; wellness programs.
- Retirement Savings: 401(k) plan with company match to help you build a secure future.
- Paid Time Off: Generous vacation, holidays, and personal days to maintain work‑life balance.
- Learning Stipends: Annual budget for courses, certifications, or conferences.
- Employee Assistance: Confidential counseling, legal support, and financial planning resources.
- Flexible Work Model: Fully remote position with occasional travel (0‑25 % of the time) for customer events, training sessions, and regional meetings.
Our Culture & Values
At arenaflex, our culture is built on four foundational behaviors that guide everything we do:
- Curious: We ask bold questions, seek fresh insights, and stay ahead of consumer trends.
- Empowered: Every associate has the authority to make decisions that drive impact.
- Inclusive: Diverse perspectives are celebrated; we create an environment where all voices are heard.
- Agile: We adapt quickly, experiment often, and iterate based on real‑world feedback.
These behaviors shape a workplace where you can thrive, innovate, and make a tangible difference. arenaflex’s 130‑plus‑year heritage proves that a strong, purpose‑driven culture fuels sustainable success.
Commitment to Equal Opportunity
arenaflex is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply
If you are a strategic thinker with a passion for building lasting customer relationships and driving revenue growth, we encourage you to join arenaflex’s dynamic sales team. Submit your application today and discover how you can help us refresh the world while advancing your own career.