About the position Responsibilities • Handle both inbound and outbound calls providing top-tier customer service. • Assist subscribers with identity theft issues and provide guidance on products and technical support. • Troubleshoot account issues and assist customers in logging into their online portal. • Initiate Zendesk tickets for the IT department and ensure accurate case creation for restoration cases. • Identify next steps for subscribers through active listening and problem-solving skills. • Maintain strong knowledge of company products and services to effectively assist customers. Requirements • Minimum one year of call center experience. • High School Diploma or GED. • Strong formal oral and written communication skills. • Dependability and strong work ethic. • Ability to navigate multiple software applications. • High proficiency in typing and computer comprehension. Nice-to-haves • Experience in customer-centric roles. • Familiarity with identity protection services. Benefits • Paid holidays • Health insurance • Tuition reimbursement • Paid time off • 401(k) matching • Opportunities for advancement Apply tot his job