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// POSTED: Apr 13, 2026

Advanced Specialist, Customer Success – Faculty Advisor, Business and Economics

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Job Description: • Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals • Consult on digital assessment, grading, and reporting strategies. Provide deep understanding and best practices of instructing with MyLab • Consult with customers on modifying or creating content • Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed • Consult with product teams to advise on products under development • Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives • Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation • Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings. Requirements: • Master's degree in assigned discipline area is required • At least 5 years of experience at the collegiate level or comparable is required • Power-user experience with Pearson MyLab preferred • Additional business education or credentials a plus • Experience at technical colleges, trade schools, or career and technical education centers a plus • AACSB knowledge and experience a plus • Quality Matters knowledge and experience a plus • Online teaching experience preferred • LMS Experience preferred  • Experience with Copilot and other Generative AI tools a plus • Ability to engage with international customers in different time zones a plus • Experience presenting at conferences, department meetings, and events  • High Achievement: Collegiate Teaching Award(s) Benefits: • This position is eligible for Pearson’s annual incentive program. • Information on benefits can be found here.
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