Looking for an amazing career? Come join El Pollo Loco (that? ?o-yo?not Po-lo!) We?e not just wrapping burritos; we?e rolling out opportunities. Get ready to spice up your customers?ay and serve up smiles. Do you have the fire? Apply today!
We offer eligible Employees the following Benefits/Perks:
?ompetitive pay (we start at $20 per hour!)
?o late-night hours
?eal Discounts
?xcellent career growth potential (we promote from within)
?lexible Scheduling: Full-Time or Part-Time hours
?edical + Dental + Vision Insurance + Flexible Spending Account*
?01(K) Plan with match and immediate vesting (must be at least 21 to participate)
?aid sick time
?mployee Assistance Programs
?iscounts on theme parks, movie tickets, sports events, hotels and more...
?ligibility is based on the number of average hours worked per week within a 12-month period.
POSITION PURPOSE:
The Service Team Member ensures 'Best in Class' customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.
ESSENTIAL DUTIES AND RESPONSIBILITIES: ?ork collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards. ?reet and assist customers with their orders in a friendly and helpful manner. ?ontinuously strive to meet or exceed customer expectations and satisfaction. ?ssist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing. ?rocess and assemble customer orders efficiently, ensuring accuracy and timeliness. ?pply suggestive selling techniques to complete the customer experience and increase sales. ?andle payment and cash transactions accurately and professionally, scrupulously following all El Pollo Loco cash handling policies and procedures. ?iligently follow all food safety, food rotation, and sanitation policies and procedures in order to maintain a safe/healthy environment. ?lean and replenish beverage stations, assist with dish washing, food/product inventory and rotation. ?aintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots, using approved EPL policies and procedures, including PPE. ?ontinuously scan the floors for debris and water, and promptly clean to prevent hazards. ?nsure all paper and disposable items are well stocked and available for customers. ?elcome customer feedback and address any comments or concerns they may have in a positive and supportive manner without ever escalating a situation and seeking managerial support as needed. ?nsure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement. ?erform other duties as assigned by management to support restaurant operations.
QUALIFICATIONS ?DUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.
Certifications
Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
Education/Work Experience:
Previous experience in customer service or food service is preferred but not required.
Knowledge, Skills, and Abilities:
?illingness to participate in cross-training opportunities to develop skills in other areas of the restaurant as needed.
?nthusiastic and positive demeanor, with a genuine passion for providing exceptional customer service.
?bility to work in a fast-paced environment while maintaining a positive attitude.
?trong communication, attention to detail, and organizational skills.
?bility to multitask and prioritize tasks effectively.
?lexibility to work various shifts, including weekends and holidays.
?emonstrated reliability and punctuality, with a commitment to meeting scheduled work shifts and assignments.
?illingness to learn and adapt to changing procedures and protocols.
?ommitment to upholding company values and standards of excellence in customer service.
Physical Demands:
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be provided to qualified individuals to enable them to perform the essential functions of their job.
?egularly stands, talks, hears, uses close and distance vision, tastes, or smells.
?epetitively reaches, handles, feels, and/or grasps objects with hands.
?ccasionally bends, stoops, kneels, crouches, and/or crawls.
?ay lift objects weighing up to 40 lbs.
?egularly exposed to noise; occasionally exposed to heat, burn hazards, and/or wet surfaces.
?he position may be exposed to certain cleaning chemicals in the performance of their job.
Our Company
In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo. Over the past four decades, we have grown to more than 490 restaurants (and counting!) across 7 states, becoming an L.A. mainstay and cultural benchmark along the way.
The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.