Remote -Technology Technical Support Representative
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
?aid Training
?ompetitive Wages
?ull Benefits (Medical, Dental, Vision, 401k and more)
?aid Time Off
?mployee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Responsibilities
Your Responsibilities
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
?rovide front line, first level, technical assistance for consumers
?upporting Client specific high speed internet services delivering an exceptional customer experience
?esolve technical problems, within a fast paced, customer facing environment
?roubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
?upporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
?eliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
?emonstrate advanced product knowledge and he ability to solve customer issues.
?esolve customer issues on the first call as frequently as possible.
?pen and manage trouble ticket system for user issues, Data Network, OS issues.
?e patient, courteous and friendly with customers at all times.
?emonstrate a positive attitude.
?ddress and solve technical problems in a timely manner and complete all work assignments within expected time frames.
?dhere to all work schedule assignments.
?bide by and support management directives and adhere to all Teleperformance policies.
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
What We're Looking for
?ver 18 years of age
What We Prefer
?S Diploma or equivalent
?omfort with desktop computer system
?roven oral & written communication skills
?amiliarity with personal computers, operating systems, software, and computer terminology
?emonstrated problem solving skills
?bility to work independently and multi-task
Work from Home Requirements: ?nternet Connection Requirements: ?inimum subscribed download rate equal or exceeds 12.0 Mbps ?inimum subscribed upload rate equal or exceeds 3.0 Mbps ?SP must have no packet loss and ping under 50ms ?roof of internet speed required ?lean and quiet workspace
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Employment Type: FULL_TIME