Company Overview:
Verizon Communications, Inc. is a dynamic and innovative Verizon company committed to providing top-notch [products/services]. We pride ourselves on delivering exceptional customer experiences and building lasting client relationships. As we continue expanding our operations, we seek a dedicated and motivated Remote Customer Service Representative to join our team...
Position Overview:
As a Remote Customer Service Representative, you will be crucial in ensuring our customers receive outstanding support and assistance. This is a remote position, allowing you to work from the comfort of your home while contributing to the success of our customer service team.
Responsibilities:
Respond to customer inquiries and resolve issues via phone, email, and live chat.
Provide information about products/services, pricing, and promotions.
Assist customers in placing orders, tracking shipments, and processing returns.
Address and resolve customer complaints professionally and efficiently.
Collaborate with internal teams to ensure customer satisfaction and problem resolution.
Maintain accurate and detailed customer records.
Stay informed about product updates, industry trends, and company policies.
Qualifications:
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and efficiently in a remote environment.
Proficient in using customer service software and tools.
High school diploma; college degree preferred.
Benefits:
Competitive salary
Flexible remote work arrangements
Health, dental, and vision insurance
Professional development opportunities
Collaborative and inclusive company culture
How to Apply:
We'd love to hear from you if you are passionate about delivering exceptional customer service and thrive in a remote work environment. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.
Verizon Communications, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees