Overview:
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world? best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include
?aid Training
?ompetitive Wages
?ull Benefits (Medical, Dental, Vision, 401k and more)
?aid Time Off
?mployee wellness and engagement program
Purpose
We are seeking a highly skilled Cloud Operations/Security Engineer. The ideal candidate will have a strong understanding of Cloud architecture typically revolving around the key pillars Operational Excellence, Performance Efficiency, Reliability, Security & Cost. Operational & Security best practices, and the ability to implement, and maintain secure cloud environments. Ability to build and maintain relationships with clients to drive business growth.
This position is 100% work at home. Responsibilities:
Cloud Infrastructure Management: ( In house & customers ) ?mplement: Build, and implement enterprise-class cloud solutions for Inhouse and a variety of clients in Azure and AWS ?loud Infrastructure Management: Oversee and manage cloud infrastructure, ensuring high availability and performance. ?onitoring and Maintenance: Implement monitoring solutions and regularly maintain the cloud environment to ensure optimal performance. ?ncident Response: Respond to and resolve cloud-related incidents, minimizing downtime and impact on business operations. ?ackup and Recovery: Manage backup and disaster recovery plans to ensure data integrity and availability. ?ost Optimization: Monitor and optimize cloud costs to ensure efficient use of resources and budget. ?ocumentation: Maintain detailed documentation of cloud infrastructure, configurations, and procedures. ?ollaboration: Work closely with development and IT teams to align cloud operations with business goals. ?ontinuous Improvement: Stay updated with the latest cloud technologies and best practices to continuously improve the cloud environment. ?ork closely with clients to architect and implement cloud solutions that meet their business requirements and align with their IT strategy. ?erform technical presentations for customers, partners, and prospects. ?ssist in the migration of data, applications, and services to the cloud. ?reate architecture diagrams, flowcharts, and models that illustrate the necessary cloud solutions. ?loud Security posture Management (CSPM) ?ulnerability scanning and threat assessment. ?ecurity Information and Event Management (SIEM). ?ecurity orchestration, automation, and response (SOAR) ?ata protection. ?dentity and Access Management. ?loud technical security consultancy to external customers. ?ravel Requirements: 10% of the time.
Key Responsibilities
?uild, enhance, and maintain platforms supporting our best operational & security Practice services.
?upport and advise SecOps team and other senior roles on security trends, opportunities, and strategy.
?evelopment of tooling that enhances the operational security of our and our customers?latforms.
?reation of reference implementations of security-related tooling and frameworks, particularly for the AWS, Azure, and M365 ecosystems.
?entor and lead other SecOps engineers in day-to-day activities.
?aintain good awareness of the operational security practices, tools, and strategies of vendors and partners relevant to the practice.
?upport technical presales activities for the Ops/Sec Practice for external offerings.
?orking with partners and industry bodies to increase the prominence of as a provider of Cloud services.
?ork with Information Security and Compliance teams to ensure security strategy is delivered.
?nsures vulnerabilities are managed by the completion of periodic vulnerability scans of networks and subsequent remedial action by supporting teams.
?valuate security incidents and coordinate responses.
?reating Cloud based infrastructure as per business requirements and within the company framework.
?ddress various types of alerts that monitor systems health and report any issues to Cloud Delivery team to resolve and/or escalate to the right teams.
?ollaborate and work with DEV team to deploy newer version patches/fixes for vulnerabilities for cloud servers.
?anaging full AWS/Azure Lifecycle, Provisioning, Automation and Security
?igrating existing on-premises applications to AWS/Azure cloud.
?etting up and administering multi-tier workload environments
?onfigure and fine-tune cloud infrastructure systems (account/regions/zones etc.)
?erform cloud platform level software upgrades.
?nvestigate and resolve security violations by providing initial analysis to illuminate the issue, identify causes, workable solutions, and preventative measures.
?evelop and maintain documentation for security systems and procedures.
Qualifications:
Experience
?hile we expect mostly standard business hours for this role (servicing ET and CT), this is a global team and this candidate should be comfortable with a schedule change at the needs of the business (occasional earlier/later shifts and some weekends).
?ccasional travel will be required as is necessary to meet the needs of the business/partners/clients
?+ years of working experience as a Cloud operations & Security Engineer.
?+ years of experience in cloud technologies, especially in AWS & Azure, ?with overall cloud computing experience of 8-10 years.
?xperience in developing & implementing SecOps practices.
?xperience in creating Cloud based infrastructure as per business requirements and within the company framework.
?xperience in creating infrastructure within secure VPC (Virtual Private Cloud) of AWS / Vnets in Azu re.
?elevant professional certifications are advantageous and should be held or actively worked towards.
? AWS Certified Security ?pecialty
?ompTIA Security+
?icrosoft Certified: Azure Security Engineer Associate
?icrosoft SC-200: Microsoft Security Operations Analyst
?icrosoft Azure
Skills and Expertise
?assionate about security and privacy with an excellent understanding of the principles and technologies involved.
?romotes security throughout the organization, encouraging teams to adopt practices and technologies that improve our and our customers?ecurity posture.
?roactively spot opportunities within our own or a customer? infrastructure where there are potential security gaps and recommend new or existing tools or processes to remediate.
?ood understanding of modern engineering patterns and tools.
?nowledge of Azure, AWS & GCP cloud security offerings, including features, benefits, use cases, and competitive differentiators.
?nderstanding of cloud computing concepts, cybersecurity principles, and common security threats.
?nowledge of Data protection, encryption, network security, Security best practices, identity and access management (IAM), compliance standards, and cloud architecture, CSPM & SIEM/SOAR tools.
?nderstanding of Security Governance & compliance, Industry standards & regulations like ISO, CIS, NIST, PCI-DSS, HIPAA etc....
?onsultative approach to sales, focusing on understanding the customer's unique security needs and challenges. Ask probing questions to uncover pain points and tailor Security solutions to address them effectively.
?ndustry Knowledge about industry trends, emerging threats, regulatory requirements, and competitive landscape in cloud security.
?esigning and implementing secure cloud architectures with industry best practices and organizational requirements.
?ecurity Testing and Assessment: Proficiency in conducting security assessments, penetration testing, and vulnerability scanning of cloud environments to identify security weaknesses and assess the effectiveness of existing security controls. Consultants should be able to interpret test results, prioritize remediation efforts, and provide recommendations for improving security posture.
Additional Competencies
?bility to build and maintain strong client relationships.
?trong analytical and problem-solving skills.
?trong verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
?rovide a single point of contact for the reporting and tracking of issues.
?ave very good troubleshooting and analytical skills.
?roduce RCA report as required.
?ood understanding of ITIL Process flow
?ata & metrics driven.
?bility to work on many tasks simultaneously in a high-pressure environment.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer