Position Purpose:
The Virtual Support Specialist is part of the Virtual Apron Contact Center team. The Virtual Apron Team has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Support Specialist is responsible for providing tailored suggestions and solutions through consultative selling that inspire our customers. The Virtual Support Specialist is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales and product inquiry transactions. This role is responsible for qualifying new customers with the desire to customize products by creating new leads and warm transferring to a Virtual Design Specialist. The Virtual Support Specialist will also assist customers with the following: leverage the online configurator tool, general inquires, order status, following up with vendors and stores on customer projects, making outbound calls to follow up on online request and in-store leads, obtaining payment.
Key Responsibilities: ?0% Customer Service - Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance ?0% Other - Job duties as assigned by the manager or supervisor ?0% Sell - Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online. Follow up on open quotes for online and instore leads ?0% Support - Follow-up with vendors and stores on customer projects to help expedite and communicate timelines
Direct Manager/Direct Reports:
?his position typically reports to the Virtual Apron Contact Center Supervisor
?his position has 0 direct reports
Travel Requirements: ?ypically requires overnight travel less than 10% of the time.
Physical Requirements: ?ost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
?ocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications: ?ust be eighteen years of age or older. ?ust be legally permitted to work in the United States.
Preferred Qualifications: ?orking knowledge of Microsoft Office Suite ?bility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers ?xcellent written and verbal communication skills ?onsultative selling experience ?trong verbal and written communication ?assion for providing customers excellent service to meet their unique needs ?+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience ?trong computer skills including MS Office Suite, and other related computer systems ?dvanced knowledge of kitchen and bath installation ?ust adhere to work schedule ?xemplary organization skills ?bility to perform responsibilities of the role with minimal supervision
Minimum Education:
?he knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
?o additional education
Minimum Years of Work Experience:
?
Preferred Years of Work Experience:
?o additional years of experience
Minimum Leadership Experience:
?one
Preferred Leadership Experience:
?one
Certifications:
?one
Competencies:
?ction Oriented
?ech Savvy
?ustomer Focus
?rganizational Savvy
?rofessional, consultative phone and written communication skills
?S Office suite and related Windows computer proficiency
?bility to drive sales