As the Senior Manager, you will shape the future of the Content Delivery Network (CDN) SRE team by being both a customer-centric and engineering-minded leader. You will be responsible for the quality of the customer experience as well as the development of new solutions to onboard and support all Apple internal CDN customers. You will have a proven ability to solve problems whether they require a rapid response or a long-term strategy. You will know when to make a critical decision or gain cross-functional consensus.
Responsibilities will include
? Building software and systems to manage services and applications through automation
? Deployment support and monitoring of existing and new products and configurations
? Measurement and optimization of service performance
? Explore and evaluate new technologies and solutions to push our capabilities forward and solve tomorrow?s problems, not just today?s
Minimum Qualifications
? 10 years of CDN engineering experience
? 5 years of software engineering management experience
? Bachelor of Science in relevant engineering disciplines
Preferred Qualifications
? Track record of building and running high-performance teams
? Advanced experience with programming and/or scripting languages (Golang, Python, Java, bash)
? Experience with DevOps tools, processes, and culture
? Strong knowledge in CDN technologies and troubleshooting tools
? Demonstrated ability to deliver solutions that are easily maintainable, understandable, and diagnosable
? Able to write clear and consumable documentation
? Strong communication skills and ability to work optimally across multiple business and technical teams
? Demonstrated ability to deliver results on time with high quality
? Extensive experience leading customer-facing systems in a high uptime 24/7 environment
? Passionate about leading a global 24/7 engineering organization
? A consistent track record of automation
? Lifelong learner who fosters diversity of thought in their approach to management
Core Skills: Python, Bash, Java
Other Skills: Troubleshooting
Seniority: Mid, Senior, Lead
