Department: Core Call Inc
Location: Charlotte, NC
Compensation: $17.50 - $23.00 / hour
Description
Job Title: Entry-Level Customer Service Assistant
Location: Charlotte, NC
Employment Type: Full-Time
About the Role:
We are looking for a friendly and enthusiastic Entry-Level Customer Service Assistant to join our growing team! In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries in a professional and timely manner. This is an excellent opportunity for recent graduates or individuals looking to start a career in customer service.
Key Responsibilities
?espond to customer inquiries via phone, email, and live chat.
?rovide accurate information about products, services, and company policies.
?ssist customers in placing orders, processing returns, and troubleshooting basic issues.
?aintain detailed and accurate records of customer interactions.
?ollow up on customer concerns to ensure a satisfactory resolution.
?ontribute to a positive team environment and provide feedback for continuous improvement.
Skills, Knowledge and Expertise
?igh school diploma or equivalent (Bachelor's degree is a plus).
?trong verbal and written communication skills.
?bility to multitask and manage time effectively.
?asic computer skills and familiarity with Microsoft Office or Google Workspace.
?ustomer-focused mindset with a positive attitude.
Benefits
?ealth insurance
?aid time off
?pportunities for advancement and skill development
?upportive team environment