Anrok is pioneering the way in addressing a crucial challenge for businesses worldwide: navigating the complex realm of sales tax and VAT. As tax regulations continue to change and become more intricate, companies require a dependable and automated solution to manage risk and ensure global compliance doesn? become a drag on their revenue. Anrok? cutting-edge platform seamlessly integrates with various billing and payment systems, streamlining sales tax monitoring, registration, reconciliation, and filing across multiple jurisdictions.
As a Technical Support Engineer, you will be the crucial link between our customers and our product and engineering teams. Your primary focus will be on understanding and resolving complex technical issues, leveraging internal resources and teams to provide clear, concise solutions to customers with varying levels of technical expertise.
In this role, you will:
?eeply analyze and understand customer technical issues, using your expertise to diagnose problems efficiently
?everage internal resources and collaborate with various teams to resolve complex technical challenges
?nterpret internal and external technical documentation and API specifications to assist in understanding customer needs
?ommunicate technical concepts clearly and concisely to customers with less technical understanding
?erve as a bridge between customers and internal teams, ensuring effective information flow and issue resolution
?ontribute to the continuous improvement of our support processes and knowledge base
What excites us:
?trong technical aptitude with the ability to quickly grasp complex systems and documentation
?xcellent written and verbal communication skills, with a talent for making complicated ideas accessible to non-technical audiences
?revious experience in a customer-facing technical support role
?roven ability to collaborate effectively with engineering and support teams to resolve customer issues
?bility to manage multiple priorities and adapt quickly in a fast-paced environment
What we offer:
?he equity upside of an early-stage startup with the product-market fit of a later-stage company.
?aily lunch and snacks for those working out of our San Francisco office.
?edical, dental, and vision insurance covered 100%.
?ne Medical membership covered, flexible sick benefits and more.
?nnual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
?ne Medical annual membership.
?i-annual team offsites and optional quarterly gatherings at the SF HQ office.
?ome office setup stipend to ensure you have the equipment you need to thrive at work.
For employees based in the San Francisco Bay Area, we follow a hybrid model. Where we come into the office 3 days a week to collaborate in person. For employees located outside of the San Francisco Bay Area, you will work remotely full-time