Position: Customer Service Representative
Date posted : 2024-10-03
Industry : other
Employment type : Full Time
Experience : 1 to 3 year
Qualification : Bachelor? Degree is required
Salary : $14/hr ?18/hr
Location : Seattle, WA, USA, REMOTE
Company : ABC Legal Services
Description :
ABC Legal Services
Customer Service Representative (Remote)
$14/hr ?18/hr
About the job
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of 350 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We?e been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is full-time remote, must be located in the US.
Key Responsibilities: ?espond to customer support tickets, including answering questions and resolving issues related to existing orders ?anage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online ?espond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field ?ocument issues in Confluence ?isit court dockets for information on case filing and occasionally pull filed papers ?erform other job-related duties as assigned
Qualifications: ?igh school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone ?echnology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred ?ocument manipulation experience ?bility to read, write, and speak English ?bility to transcribe information, review an order, investigate issues and implement solutions ?bility to perform repetitive tasks with accuracy ?bility to maintain a high level of work product in often stressful situations ?bility to anticipate issues and circumvent them ?bility to implement new processes and changes and improve performance ?yping speed of at least 55 wpm
We know that a company? success starts with its employees. We also know that an individual? success starts with the right career opportunity. Join our team today!
?ealth, Dental, Vision insurance
?01(k)
?isability insurance
?mployee assistance program
?aid time off
?eferral program
?ay: $14.00 to $18.00 per hour
?chedule: Full-time, Monday thru Friday
The post [Hiring] Customer Service Representative REMOTE appeared first on Gulf Career Hunt .